I purchased a laptop for my Sister's birthday and upon tracking the order I identified the order was cancelled by Dell, without any notification whatsoever. The overseas customer service agent explained a notification email was sent out to confirm the credit card being used was valid, and since there was no response the order was cancelled. I did not receive any email communications from Dell after I placed the order. There is still something called a phone, which they could have called me to confirm too. I have been buying Dell products for 20 + years, I think a good time to change to another brand.