On October 2018 I purchased my personal laptop on Amazon Dell XPS 13 . I received all the required documents except proof of previous ownership. About two weeks ago, there was an issue with the laptop - the battery completely drained and the laptop no longer works without .being connected to a power source I contacted you to service the laptop since it is still covered under the manufacturer's warranty, but it seems that there was no transfer of ownership and you cannot service a laptop that is not under my name and not under “Israeli ownership. I then contacted Amazon in order to receive the previous owner's information and transfer it under "Israeli ownership" so that it can be fixed in a service center in Israel. I received Amazon's reply this week: They could not locate proof of previous ownership ,Please advise on the matter I am currently unable to transfer ownership due to missing documents and I cannot send the laptop in for repair at an authorized service center in Israel ,Best regards