I cannot believe how dell treats its customers after a purchase. They will make you spend hours upon hours on line and on the phone to try and repair concerns that they have created. When you finally get to talk to a manager they don't even care. You can tell the manager has not looked into anything and is only there to provide lip service. In the end the manager will just say this is a learning experience and we have sent it to the appropriate people to make changes down the line. Well dell what about the present. You have wasted so much of my time and a sorry is all I get? I will never deal with your tech support or sales again. We have two dell laptops and we had an issue with both when concerns arose with them. I cannot believe dell could not compensate us with a repair for all the time we spent with them. Two emails from two different managers and all I get is a bunch of sorrys. I have read the reviews on dell and I do understand why everyone is suggesting not to purchase one. I understand why there is no retail store in Canada because all there would be there is a line of unsatisfied customers complaining. Instead of saying thank you for choosing dell unfortunately they should say sorry for choosing dell. Any company I have dealt with has never treated me so bad.  Congratulations dell for loosing another customer!