My refund for £2400+ came in today after over a month.

In the end the only thing that worked was joining this Dell Community and in my post tagging @DELL-Cares

So:

- Tag @DELL-Cares in your post. Ask them for help.

- Before you click post, be sure to tick the box at the bottom of your post page "Email me when someone replies" so you don't miss the replies of Dell Community Team.

- Check your messages by making sure you use Desktop Mode in your mobile phone browser or just use an desktop browser on your PC or laptop. The messages box is visible on the top right of the page. It's a letter icon.

- Don't harass the Dell Community Team advisor in your replies and message them every few days asking for an update.

- Whenever you call Customer Service on the Phone, ask them to email you confirming they have arranged the refund. That way you have written evidence that are due a refund, it has been issued and it will arrive in a few days. I had multiple emails confirming this after every phone conversation I had (though the refund never came)

Finally, another avenue is to contact your bank and ask them to contact Dell under a Refund Dispute. Either the Debit Card Team or Credit Card Team should be able to do this.

It's shocking that I've had to go through this but here is what happened in my case:

After returning my laptop and my refund being accepted, I hadn't received my refund for a whole month. I read that some haven't received it for 6 months+.

I called customer service a few times a week. Every week they would say the refund has been confirmed and I'll reduce l receive in my account in 3-5 days. It never came.

After my refund was resolved by Dell-Cares here is what transpired:

Customer Care had initially processed a credit back and not a refund.

Customer Care then raised a corrective request to turn the credit into a refund.

This corrective request failed yesterday 12/01 as there was an error in the way Customer Care had raised this request (one word caused the error).

Dell Community Team Advisor went inside Customer Care's request, made the necessary changes and re-approved it.

Now the refund request went back to Finance for review.

The incompetence of the customer care team on the phone is unbelievable. And bear in mind this timeline does not include the endless calls where I was told "the refund has been sent".

I can't believe I had to come to a community forum to get my money back.