Solved!
Go to SolutionRegarding Laptop display issue
once my display is changed due to pattern but after changing the display the problem is wrost. after sleep if computer awakes the screen is blackout. now 2nd time my complain is taken, but why you are sending refurbished parts in warrenty. why no original parts. My new display change with refurbished one, My laptop new one purchased even one month i have not used the display problem come. i ams asking for replacement of new one but your whats app chat customer care denying.new problem after parts changed i have paid you the full amount then why i am not getting new parts this type of customer satisfaction you are providing now the motherboard and dispay ordred by your customer service. but they are not new one why i will get refurbished product after paying full amount in new laptop after 1st complain my service is complete after 2 months also after 2 months refurbished product arrived and after service completion .more problem so my humble request please replace my laptop. i know 2nd time also the refurbished product will come and will work for some days and then my warrenty will be finished.
I have paid for new laptop then why you are sending me refurbished parts. can you please tell me i have purchased new laptop or refurbished laptop. I donot want refurbished parts . I want original parts as i have paid for the same.if you not give the original parts then replace the parts. Yopu are cheting people. It is better to go use dlaptop.So refund my money so that i can buy used laptop of other brand. So send me th email id of your Head office or nodal officer i want new laptop or refund my money. by taking money of new laptp you are providing refurbished parts in warrenty. which is unethical and definite i will go for consumer court if my problem is not resolved .
Read the warranty terms you agreed to with your purchase before proceeding.
https://www.dell.com/learn/us/en/uscorp1/terms-conditions/art-limited-hardware-warranties
Writing but not using new if the new parts or never used parts then after changing the display the problem is more.Thanks for informing me that dell is using refurbished product for warranty . so i will put in my social media blog and my friend circle blog so they are not again cheated by dell.so i will make a social media awareness campaign that dell is providing refurbished product by taking the new product price. If i informed before this type of cheating trick then i never by DELL.I will go for Hp,Acer or any other brand or buy any old Laptop.Thanks
If you think their warranty policy is different, research before publicizing or buying - every system manufacturer uses refurbished repair parts.
So too, do most vehicle, appliance and electronics manufacturers. It's industry standard.
ejn63
12 Elder
•
31425 Posts
•
155002 Points
345
0
Posted June 30th, 2022 08:00
Direct quotation from that document.
What will Dell do?
Upon contacting Dell, you will be required to engage in a remote diagnosis session to help determine the cause of your issue. Remote diagnosis may involve customer access to the inside of the product and multiple or extended sessions. If Dell determines that your issue is the result of a defect in materials or workmanship but the issue is not able to be resolved remotely, Dell, at its sole discretion, may dispatch a replacement part to you, arrange for you to send your product or defective part back to Dell's repair depot or replace the part or product with a comparable part or product that may be new or refurbished. If the Dell Limited Hardware Warranty for your product includes onsite/in-home warranty service, then Dell may also elect to dispatch a service technician to your location to perform the repair or replacement (see Important Information about Onsite/In-Home Warranty Service After Remote Diagnosis below).
If your limited hardware warranty has expired or if we determine that the problem is not covered under this limited hardware warranty, we may be able to offer you service alternatives on a fee basis.
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and products. Refurbished parts and products are parts or products that have been returned to Dell, some of which were never used by a customer. All parts and products are inspected and tested for quality. Replacement parts and products are covered for the remaining period of the limited hardware warranty for the product you purchased. Dell owns all parts removed from repaired products and, in most instances, you will be required to return defective parts to Dell.
Dell may use authorized representatives to provide any of the technical support or repair services under this limited hardware warranty.