hello, I ordered a new laptop and prior to ordering via online chat with dell. I specifically asked if the item had room for a extra hard bay. the rep said yes. so I go ahead and order, about a week later I come to look at the manual and there is no space available for extra hard drive. it is the new inspiron 17 7000 series. I still have the transcript of the conversation. I rang dell to hopefully have a return arranged planning also to purchase another item and as I said in previous I got the runaround from them

pompeii49,

I can't help you if I don't know what the problem is?

Zb1

pompeii49,

Thanks for that info.  Please tell me when this was purchased?

Zb1

examinationof internals does not normally take place as a matter of urgency

hello and thanks for your help. i am in the uk i have contacted her but not sure if she can help in uk.

                                                                                     thanks again

pompeii49,

We don't have access to all their records in the U.K., but Lorna will look into your situation the best she can from here.

Zb1

pompeii49,

If this system was bought Oct 2nd. that's different.  I'll refer you to one of our Customer Care Liaison's. Along with the other info  that I'll request you send her, please don't forget to also include a copy of that chat where they do say the system will take two HD's also. 

Please click on  Lorna's name here:   DELL-Lorna M.,   then click on Send A Private Message.

In your message include the following.
  
    Email Address:  
    Shipping Address:
    Phone Number:
    Dell order number or Service Tag number:
    Your country
    Country where system was bought
    Issues, (you can just paste what you wrote above), and a copy of the chat.

Please give her a day or two to get back to you.

Zb1

 If a post answers your question, please click the green "Yes" button. 

no it was only bought from dell two weeks ago 2 oct

having allready been assured of contents