i had purchased a laptop online through Dell website and was given an option for split billing, when i selected this option i cannot get pass through the second stage where its asking for my credit card info for the 2nd half payment.  So i called in for support and the agent was able to process my order.  to my dismay i noticed that my credit card was charge  for the full purchase  in 2 equal payments.  when i tried to contact customer care the agent try to push my call that i have to deal with my bank for the charges.  i know that the agent is giving me false and inaccurate information and requested to speak to a manager, to my surprise the agent would not want to transfer my call but instead try to push my call back again.  so finally she agreed to escalate my call only to find out these managers are very hard to contact they try to reach me while i was in a middle of a meeting, they offered a suitable time for them to call me back but they never kept their promise. i have been dealing with this issue for more than a week now not because i dont have the funds but in principle of they offer and they dont deliver, they are misleading customers in believing the promises they make and never kept. i just received an email now from customer care and flatly stated ' they dont offer split payment and that i need to speak to my bank' for i have now documentations to support my claim and a screenshot of the split payment option on their website.

i tried to ask how to get in touch to the office of the president and they agents would not even help me and kept pushing me back to customer care.  i am very dissatisfied with the total customer experience and after also reading some blogs to find out that their warranty service is also as shady i just regret in buying this laptop and will not buy anymore any Dell products in the future.