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Monthly Technical Update
| Dell Data Security Technical Newsletter Volume 44, May 2018 |
| Dell Data Security Chat For U.S. customers only, chat support is now available Monday through Friday, 8 a.m. to 5 p.m. CST. Other Helpful Links How to Enable and Disable the Firewall for Dell Security Management Server Virtual Dell Data Protection Virtual Edition Dell Data Security Online Community Please visit our Data Security online community. Here you can check out our blogs, forums and other resources, and join in the conversation. Voice of the Customer Want to make an impact on the future designs for Dell Data Security? Our Voice of the Customer (VoC) team works directly with customers to gather feedback on product improvements and enhancements. This feedback is shared with Dell Marketing and Engineering teams to drive new feature definition of the existing software products. To participate in this process, please click here.
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Monthly Dell Data Security Technical Newsletter To: Data Security Software Customers This month in Data Security |
| Dell Data Security Microsoft Version 1803 (Redstone 4) Support Dell Data Security products currently do not support Microsoft version 1803 (Red Stone 4). Dell is actively working with Microsoft to provide support as quickly as possible once 1803 is released. Reference Dell Data Security Dell Data Protection Windows 10 Feature Update Compatibility for the latest information on version 1803 support. Advanced Threat Protection 1481 for Windows Dell Data Security has launched Advanced Threat Prevention 1481 for both Windows and Mac. For more information on what is included in this release, please read Dell Endpoint Security Suite Enterprise and Dell Threat Defense Release Notes.
Dell Encryption does not fully support OneDrive files-on-demand at this time. This functionality may result in files being incorrectly synced locally, but they will not be affected in the cloud. For more information and the latest information on this issue, read our Dell Encryption support for OneDrive files on-demand article.
Come see what other DDS users are saying. Installing Threat Defense Trouble getting to Dell Data Security ProSupport? With many products and services available to Dell customers, it is sometimes difficult to get to the right team when opening a support case. To address this, the Dell Data Security team has created the very first dedicated global queue within Dell for a product suite. Never again be caught in a maze, get straight to the experts immediately for all of your Dell Data Security support needs. Within the United States, the dedicated number is 877.459.7304, Option 1, X4310039. For a list of in-country phone numbers, click here. _______________________________________________________________________________ Helpful Links Check out EMS Whitelist Feature Not Working as Expected for resolution of this issue. |
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dell-dale p
2 Intern
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156 Posts
3507
1
Posted August 31st, 2018 03:00
Hi willemb4u,
Just to clarify so we can dig in, you are referring to the result of the process outlined in this KB, correct?
https://www.dell.com/support/article/us/en/19/sln156799I am subscribed to the "Dell Technical Updates" e-mail notification service for driver updates. There are serveral problems with this:
- Since beginning of 2018 the e-mails only contain a table with "usefull links", no links to updated drivers. If I search manually, there actually are drivers that have been updated since the previous (empty) notification.
- At the bottom there is a "Please click here to Unsubscribe to this product:" but there is nothing to click. The URL starts with "//" and adding http to it does not help.
Please fix this service. Currently it only functions as a reminder for me to check manually.
dell-dale p
2 Intern
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156 Posts
3499
0
Posted August 31st, 2018 03:00
Thank you for the confirmation! I'll work with the internal teams to see what we can do to make this better :)
dell-dale p
2 Intern
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156 Posts
3459
0
Posted September 6th, 2018 05:00
HI willemb4u,
We are currently investigating the broken unsubscribe link, and this should be resolved shortly. Thank you for bringing that to our attention.
In respect to the no updated drivers links, we are investigating what we can do to make this better with our current toolset, as well as looking into alternatives that may allow us a better customer experience. With that said, our current toolset, we are trying to strike a balance between communicating what has changed without sending a high volume of emails when we do have small changes on pages due to drivers being added to other devices/platforms. We have a rather quick turn-around to how many updates we provide to drivers for endpoints and entire platforms that sending out email updates for each change would result in quite a few emails that most may not enjoy.
Our current method of providing the locations in where changes have been seen (linking to a specific platform or product page) has been the current decision to ensure that we do not becoming "noise" to customers. I hope that helps clarify why we do not have specific driver changes listed, and as stated before, we are exploring what we can do to become a bit more granular in the future with what we communicate.
willemb4u
1 Rookie
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10 Posts
3505
0
Posted August 31st, 2018 03:00
Hi Dale,
That is correct.
Willem