aashishkarki

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aashishkarki

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January 28th, 2022 19:00

4 amber and 1 white light flashing

4 amber and 1 white light flashing in the indicator. is it the battery issue? is there a possibility to make it stop without changing battery if its the battery issue?

  • DELL-Nat M

    Community Manager

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    Posted April 17th, 2024 17:38

    A flash code of 4 amber, 1 white or a constantly flashing amber light would be indications of a Temporary Battery Failure. The 4,1 code in particular would be due to 2 possible reasons. Either the battery has become too hot and has shut off the charging function to try to cool down the battery, or the computer has experienced an Over Current Protection event while charging and has shut off charging temporarily to protect the computer. Both of  these scenarios are recoverable. However, the computer does not charge until the Temporary Battery Failure condition has been removed.

    This is working as designed to protect the computer. Use the following steps to recover the charging capability of the computer and stop the blinking LED code from being displayed:

    1. Reseat the AC adapter. This can be done by disconnecting the AC adapter for ten to fifteen seconds and reconnecting it to the computer. If the Over Current Protection circuitry has triggered this, it resets the protection and resumes charging
    2. If the battery has gone above its thermal threshold, move to a cooler ambient temperature environment and wait for the computer to cool. Once the battery temperature has decreased, the computer should resume charging.
    3. If still unresolved, perform a Hard Reset:
      1. Power the system off
      2. Remove the bottom cover and disconnect the battery cable
      3. Hold down the power button for 10 seconds
      4. Reseat the battery cable
      5. Power the system on and test to see if the issue is resolved.  
    4. If still unresolved, test with a known good OEM battery if available 

    See this video for additional battery troubleshooting. 

    If you still need assistance, please contact support by clicking the ‘Get Help Now’ button located at the bottom right corner of the page. The button is marked with a help icon for easy recognition as per the picture below: 

     

    If already out of warranty, click here for the Dell out of warranty offerings.

    (edited)

    #IWork4Dell

  • aashishkarki

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    Posted January 28th, 2022 19:00

    is there a way to turn off this indicator?

  • JOcean

    11 Legend

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    Posted January 28th, 2022 19:00

    It is a battery issue. This forum post has more information that may help.

    I am not a Dell employee...I am forum volunteer

    Serious work on an E5430 and constantly building and working on an i5-6500 Desktop

  • Ironside12

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    Posted January 9th, 2023 04:00

    Hi I have got 4 amber lights flashing on the front of my insperiron 13 could you please help

  • ejn63

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    Posted January 9th, 2023 04:00

    Replace the battery.

  • slothonmeth1

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    Posted July 29th, 2023 14:00

    happening to me too after dell tech replaced the battery a month ago... 

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    Posted January 29th, 2024 10:20

    I have dell precission 5530

    When it is not pluged in and i start running a game on it it starts to give me this 4amber and 1 white light.

    can anyone tell me about the issue

  • Poonam_gupta

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    Posted May 22nd, 2024 17:35

    My screen is black. When I switch on power button 4 amber 1 white few times and then continuous amber. But screen is black. Plz suggest resolution. Model dell inspiron 5570

    (edited)