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Mike Lobes

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5 years ago

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Mike Lobes

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November 7th, 2021 08:00

All Keys hard to press

I have a 15-3567 and after installing MSFT update for Win 10 Home on 10/26/21, I have to press very hard and slowly on all the keys on the keyboard.  I tried to uninstall that software but it says it is past 10 days when it was only 8 days.  The drivers are supposedly up to date.  Any ideas on how to fix this?  Thanks.

  • fireberd

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    Posted November 7th, 2021 09:00

    Please verify the model.  I don't find a 3567.  I find a 5567.

    To see if this was a Windows caused problem or just coincidental, how does the keyboard keys work at startup before Windows loads?  Press F2 to enter BIOS and navigate around - don't change anything.  F12 at boot up, you can access the Diagnostics and run those and also see how the keyboard works.

     

    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application
  • AdrianG001

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    Posted November 8th, 2021 03:00

    Make sure the keyboard is unplugged first, or your laptop is powered down. If the spill is mostly on top of the keys, use a cotton swab and rubbing alcohol to clean the keys.  Rub the tops of the keys. Make sure they are free from stickiness.
     
  • Mike Lobes

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    Posted November 8th, 2021 14:00

    Sorry for the delay.  The laptop was at my son's house. I went to settings and system and about and it shows Inspiron 15 - 3567.  It was built in 2017.  I tried what you suggested and pressed F2 at startup and changed the date and the keys are still sluggish.  Pressed F12 and the diagnostics  and no problems were detected.   

  • Mike Lobes

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    Posted November 8th, 2021 14:00

    Thanks but nothing was spilled on the keyboard.  The keys are sluggish and I have to press slow and hard for the key to register.

  • fireberd

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    Posted November 9th, 2021 03:00

    Were the keys sluggish at startup and in BIOS?

    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application
  • Mike Lobes

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    Posted November 15th, 2021 08:00

    Yes.  The keys were sluggish in BIOS.  Very puzzling.  Not sure if it is worth paying Dell to fix it as the battery no longer holds a charge and will have to be replaced.  It will probably cost as much to buy a new laptop.

  • fireberd

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    Posted November 15th, 2021 10:00

    I don't think Dell will fix it, if its not in some type of extended warranty,  The problem could be in the keyboard or a problem on the motherboard.  Whether a  local PC repair would touch it?  Replacement keyboards are out of stock for this model at the Dell parts source.

    My Inspiron 15 Gaming 5577 is also a 2017 model.  If something happens to it, "its history" (won't be fixed).  Its not Widows 11 compatible so no use spending $$ on it.  

     

    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application