Solved!
Go to SolutionSupportAssist hardware warning
I am an avid tool user. 3-4 times a week I scan for updates and use Support Assist. Support Assist has recently updates to version: 3.14.0.91. Since then I am receiving a warning in the hardware tab but everything saps pass in description.
- PCI Status - Pass
- Memory Controller - Pass
- PCI - Pass
- Network Card - Pass
- PCI Bridge - Pass
- HDAudio Controller - Pass
- USB Controller - Pass
- SM Bus Controller - Pass
- Video Card - Pass
- PCI ISA Bridge - Pass
- Communications Controller - Pass
- Mass Storage Controller - Pass
- Wireless Network Card - Pass
- USB Status - Pass
- USB - Pass
- Internal Hub - Pass
- USB Composite - Pass
- Bluetooth - Pass
- Camera - Pass
- Battery - Pass
- PCI Bus - Pass
- Fan - Pass
- CPU - Pass
- Memory - Pass
- HardDrive - Pass
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Posted May 1st, 2023 12:00
Worked Well, Thank you so much. As you suspected it was a false positive!!!
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Posted May 5th, 2023 02:00
Please go to the "History" tab, and look for the scan that reported the error. Then click on that scan and it should open up and show you which component(s) failed the scan.
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Posted May 9th, 2023 06:00
Good day @AdrianG001
I had included the expanded view of the tab. There was nothing in the history that had warnings or failed status.
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Posted June 1st, 2025 10:26
1. 6. 2025 this inconsistency still remains :-)
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Posted June 11th, 2025 21:00
Can confirm, 6.11.25 inconsistency still remains.
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Posted July 4th, 2025 05:39
I have been having the same issue. This is such a frustrating situation, I mean for a CPU that nearly cost 3k which I love don't get me wrong but how is dell /Alienware able to make these amazing gaming machines yet cannot get a app like dell support assist to function properly. and this is nothing knew its been going on since i purchased my aurora 16 from dell - i would get "warnings" on the OS and they would have me do it through the advance f12 boot setting which came out all clear/passed and said not to worry about it and eventually maybe a month later OS on windows will not show these warnings anymore....
When running windows os dell support i have been getting for over 2 weeks now "warning" on hardware - does not even show a code... I mean its ridiculous, and honestly sounds like a scam for people to renew tech support.
And in BIOS everything shows ok - for someone like me that's very OCD with my electronics its such an inconvenience due to the "unknown" (like ok.... is it really ok and the version is acting up....) I mean i hate this and i've even opened up my CPU to inspect if anything is not working - im not a professional but i am a tech junkie and know a few things... At first i thought it may have been something to do with the liquid cooling (but it would have came out in the bios) but even now i run this diagnostics every single day to see if anything changes....
just grossed out with this. you can build controversially some of the best cpus/laptops but cant get ann update to a app - disgusting,
Advanced (BIOS)
(edited)
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Posted July 4th, 2025 06:40
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Posted July 15th, 2025 16:20
Looks like I am having the same issue.
Is this confirmed as a bug?
ejn63
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31451 Posts
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Posted May 1st, 2023 11:00
Run the Dell diagnostics outside of Windows. If an error arises there, you may have an issue (which will return a numeric error code).
If you see no errors there, chalk it up to a false positive from Support Assist.
F12 at powerup will bring up the diagnostic menu.