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ShadowBonn
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May 20th, 2023 07:00
Undefined event code 0x00000014
Hello! 6 Months ago I bought a charger for my laptop, because old one is dead. About 4 weeks everything worked fine, but then laptop started giving alerts about unknown wattage of charger and started throttling, so I can't work on it. Also, when I tried to launch some programs, like Adobe Photoshop, they work about 5 minutes and then laptop turns off, and when I viewed log in BIOS, I saw Undefined event code 0x00000014, so I don't know what to do, because I don't have official dell service centers in my country and other service centers can't do anything. Please help.
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Posted May 21st, 2023 02:00
Oh, thank you for your answer. My system model is Dell Inspiron 3593.
ejn63
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Posted May 20th, 2023 08:00
It's difficult to be definitive without knowing the system model (Inspiron 3501, 7779, etc.) but if two adapters have resulted in an unknown AC adapter warning, the issue is probably a faulty DC jack in the system.
The system will not run at full speed without a recognized AC adapter, which will result in slow operation and could be responsible for the power issues.
If you need a part reference for the DC jack, post the full system model number.