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daveVer

updated

5 years ago

D

daveVer

1 Message

0

235

April 19th, 2021 05:00

Whit Screen upon Boot

my Dell inspiron N5510 i5 displays a white screen when start up. the pc only powers up when power supply is connected. no display on a connected external monitor. i tried 2 different monitors using both a VGA and a HDMI ( the one monitor gives the feedback that no HDMI signal output from the PC). tried to use Power+Fn but does nothing. caps lock button is unresponsive. have cleaned and reseated the components but same problem.

any suggestions on how to fix this? how to narrow down what the cause is? at this point not sure but thinking its a motherboard issue.

  • U2CAMEB4ME

    6 Operator

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    Posted April 19th, 2021 07:00

    Welcome to the Dell Community @daveVer 

    Hold down the “ D “ key and power-on.

    The laptop should go through an LCD test of solid White, Red, Green, Blue and Black 2-3 times.

    After completion it should try to boot 2-3 times.

    Post your results.

    Best regards,

    U2

  • ieee488

    6 Operator

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    Posted April 19th, 2021 08:00

    Power+Fn ?

    That does not sound right.