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Rumi_the_isotope

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Rumi_the_isotope

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4 Posts

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216251

March 31st, 2019 15:00

E6440 - entry point error when installing drivers

Trying to reinstall Windows 7 pro 64bit on an E6440 that had a failed hard drive.  New SSD installed, original Windows 7 Pro DVD used to reinstall.  Installation went fine.  However, whenever I try to install any of the Dell drivers, I get the following error:

"The procedure entry point AddDllDirectory could not be located in the dynamic link library KERNAL32.dll"

I get this error no matter which driver I try - chipset, video, sata, network, whatever.  I can't get a single Dell driver to install.

Here's what I have tried so far.

1.  Wiped drive and reinstalled Windows from scratch.  Same result.

2. Downloaded SP1 from microsoft (from a working computer) and installed on the E6440.  Installed without a problem.  Still getting the entry point error.

3.  Tried running SFC /scannow.  Found no errors.

4.  Tried booting off Windows install DVD, then running SFC /scannow using the installation media for reference.  Found no errors.

5. Ran chkdsk /f.  Found no errors.

6. Ran Dell diagnostics that is built in to the BIOS.  Found no errors.

I've been working on computers for a long time and have not come across something like this.  Because I can't get any drivers to install, I can't get any internet on the E6440, so I can't run any of the Dell online diagnostics.  I'm out of ideas.

Does anyone have an idea?

 

Thanks

 

  • Mary G

    6 Operator

    20095 Posts

    182733

    0

    Posted March 31st, 2019 15:00

    Don't forget to reinstall win 7 SP1  since the original install disk doesn't have it. See this old thread-- https://forum.kodi.tv/showthread.php?tid=281419&pid=2372265

    Win 7 sp1 update-- save a copy on disk or thumb drive for future installs.

    https://www.microsoft.com/en-us/download/details.aspx?id=5842

    Be aware that support for windows 7 ends Jan 14, 2020

     

  • Rumi_the_isotope

    1 Rookie

    4 Posts

    182730

    0

    Posted March 31st, 2019 15:00

    SP1 installed with no problems but did not fix anything.
  • 182594

    0

    Posted April 5th, 2019 11:00

    I'm having the exact issue on an OptiPlex 5050.

  • 182590

    0

    Posted April 5th, 2019 12:00

  • abellas

    4 Posts

    182367

    0

    Posted April 21st, 2019 11:00

    I am having the same issue on a Latitude E6320 with Windows 7 Pro SP1 installed. Unfortunately, the KB from the link did not work for my OS ("The update is not applicable for your computer")

  • abellas

    4 Posts

    182384

    11

    Posted April 21st, 2019 12:00

    Edit: this worked finally, I just needed the correct link for Windows 7 Pro SP1 x64 https://www.microsoft.com/en-us/download/details.aspx?id=26764
  • dedetmer

    1 Message

    180190

    0

    Posted May 16th, 2019 19:00

    1You saved my butt by providing the KB that I needed. Been battling this for 3 excruciating hours!! Thanks abellas

  • Roland628

    1 Message

    84122

    0

    Posted July 16th, 2019 08:00

    Worked for me, too on an E6420
  • JeffShan

    3 Posts

    84080

    0

    Posted July 16th, 2019 10:00

    Worked for me!

    Sidenote:  A reboot is required.

  • w270

    13 Posts

    30077

    0

    Posted August 19th, 2019 19:00

    Ok so I am a not familiar with this type of command, can someone please post the actual command and am I suppose to run this in the command line?  Thank you in advance!