UNSOLVED
V
vikstar_86
1 Rookie
•
7 Posts
0
3127
June 15th, 2020 01:00
error code: 0xA00f4244
Hi all
I have a LATITUDE E6230 Dell laptop. Originally Windows 7 but I upgraded to Windows 10 a few months ago.
Camera has never had any issues. All of sudden last week it just went blank and I then got the error message
"We can't find your camera - check to make sure its installed properly and it's not being blocked by any anti virus software. and your camera drivers are up to date.
error code: 0xA00f4244
I saw a thread about this already on the forum and that person said go into bios and check the camera is enable - there's was not. mine was already checked however so nothing i could do.
the other thing I thought I would try is see the driver in control panel. i am not a computer expert but basically found camera in the device list - under "hidden". and then it said it was already up to date
then i thought I would uninstall it - and see if i can find the driver again to install but I cannot find it on dell website and now im still getting the same error message but worried i have no drivers at all now so it may not even start working by itself again without the driver
please can someone help as i really need the camera for work. it's an old laptop i know but what's annoying is it has always worked so why problem now
vikstar_86
1 Rookie
•
7 Posts
2409
0
Posted June 16th, 2020 02:00
the check on the Dell website said I am up to date
they had nothing specific when i searched for camera however....
vikstar_86
1 Rookie
•
7 Posts
2392
0
Posted June 17th, 2020 01:00
i think it could be due to anti virus ?
can someone help please?
vikstar_86
1 Rookie
•
7 Posts
2379
0
Posted June 17th, 2020 08:00
i have it showing in device manager - albeit HIDDEN
Status is as follows:
Currently, this hardware device is not connected to the computer. (Code 45)
To fix this problem, reconnect this hardware device to the computer.
I have gone into BIOS and it's definitely enable - i cant understand what is going on?!!!
can anybody help please?
vikstar_86
1 Rookie
•
7 Posts
2321
0
Posted June 22nd, 2020 00:00
this really is such an annoying error
if anybody can please advise i would be very grateful
vikstar_86
1 Rookie
•
7 Posts
2262
0
Posted June 30th, 2020 01:00
is anybody able to help please
vikstar_86
1 Rookie
•
7 Posts
2436
0
Posted June 15th, 2020 02:00
PS - i should add that when I installed "Slack" as part of a new job - that's the day it randomly stopped working half way through a call (not sure if connceted)
today after updating Symantec - the camera started working on a SLACK call randomly
Yet on the CAMERA app itself - i have the same error message as before. is this cos I deleted drivers? i have no idea.
Then on my next Slack call - it again went back to saying no camera recognised!!
This is so strange can anybody advise please??