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Tyeberg

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Tyeberg

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16 Posts

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July 23rd, 2020 03:00

What does "Your service plan has expired" mean?

Hi there, I just installed the app named "SupportAssist" powered by Dell. Although the app's functioning well there's something that distracts me. There is a sentence on top highlighted in red mentioning that my service plan has expired.
And there's a button saying "Contact Dell'. Actually I don't know what that means, but just asking what would happen if my service plan has expired? 

Best Regards,
Tyeberg.

  • E

    ejn63

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    Posted July 23rd, 2020 06:00

    Difficult to answer without knowing what model you have, but if the warranty has expired, that would explain it.

    And if that's the case, support is on a pay-per-incident basis -- it's not free, as it is under warranty.

     

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    Tyeberg

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    16 Posts

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    Posted July 23rd, 2020 08:00

    Okay , thanks for your suggestion .
    I will keep this matter on hold and try to figure it out in the mean time.

    Best Regards,
    Tyeberg.

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    Tyeberg2

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    Posted August 10th, 2020 20:00

    @ejn63 

    Hi, sorry for replying after a long time, I have one question. How much would it cost to renew my expired service plan, an estimate?

    Thanks,
    Best Regards,
    Tyeberg.

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    ejn63

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    Posted August 11th, 2020 03:00

    In the US, a year extension runs in the $400 range.

     

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    Tyeberg2

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    Posted August 11th, 2020 21:00

    Okay, thank you very much. I'll think about this for some time.

    Best Regards,
    Tyeberg.

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    herathgayathrie14

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    Posted April 21st, 2022 10:00

    do we have to do that? is that important..?

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    T48sha

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    Posted April 13th, 2024 14:36

    @herathgayathrie14​ 

    Yes, because the warranty is free for only one to two or particular for years, afterwards you need to upgraded which cost some.

    Best regards 

    Trisha 

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    tonyhg

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    Posted May 6th, 2024 16:05

    I purchased a laptop from Dell 02 Apr 2024 and my Dell support assist is saying that my laptop is now out of warranty? Running round in circles trying to get an answer!!??

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