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ABUSHAWISH
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April 1st, 2012 15:00
A required CD/DVD drive device driver is missing.
Hello,
I have a big problem with my Aurora R4 :(
I try to install Windows 7 but i keep seeing this error:
A required CD/DVD drive device driver is missing.
I tried many solution like:
bootrec.exe /fixMBR
The device is not ready
bootrec.exe /fixboot
The device is not ready
What i can do :( i guess the problem comes from SEAGATE-Firmware but i don't know how i can reinstall it without access to Windows 7
I don't know what i can do, please help!!!
I had the same error with a new XPS13 when trying to install a fresh copy of Windows 7. It would start to load and then pop up a window that read "load driver" "a required cd/dvd drive device..."
To fix I downloaded the drivers found in: USB3_Fresco_W7_A01_Setup-32V81_ZPE.exe (6301448) and copy to a USB drive. I was using 2 drives, one the OS install the second containing the drivers.
When windows asked I pointed to the amd64_hub folder where it found the driver for the USB hub:
Fresco Logic xHCI (USB3) root hub x:\path\FLxHCIc.inf
(note my drive is a USB 2.0)
Other documentation had me change AHCI to ATA in the BIOS, I did this too not sure if it was necessary.
I spent an entire morning trying to figure this one out, hopefully this helps others.
DELL-Chris M
Community Manager
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Posted April 2nd, 2012 11:00
Are you saying that you previously installed a Dell CD/DVD drive flash update on the Dell CD/DVD drive?
Are you booting from the Dell OEM OS CD to load the OS by changing the boot order?
DELL-Chris M (old account)
#IWork4Dell