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DELL-Chris M

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DELL-Chris M

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September 8th, 2010 09:00

AlienFX Blinking Side LED

We have noticed in the lab that if the side panel is not seated correctly, the door contacts will not align 100% causing the blinking side LED. Please verify that the side panel is fully seated. I need all who have the issue to post a youtube video of your PC doing this. Also need -
PC Model
PC Bios version
Command Center Version


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  • Crepoo

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    Posted September 9th, 2010 21:00

    I don't know how to edit video so I uploaded the entire recording.... just fast forward to near the end of the clip - about 15~10 second until it finish, thats the blinking LED problem.

    Aurora ALX

    A09 Bios

    CC 2.5.52.0

    http://www.youtube.com/watch?v=qITHl4J-m0E

  • Crepoo

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    Posted September 9th, 2010 22:00

    also, i have been adjusting the position of the panel since i read the post, and it doesn't solve the problem at all

  • DELL-Chris M

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    Posted September 10th, 2010 06:00

    Thanks. I emailed it to engineering. It did it that one time in 4 munutes. Does it continually do this? When it occured, what application was running at the same time? Were you doing anything, checking email, etc.


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  • DELL-Chris M

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    Posted September 10th, 2010 06:00

    And your PC does the same thing as the video?


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  • morblore

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    Posted September 10th, 2010 06:00

    I just checked my side panel and as far as I can tell it's seated just fine.

  • morblore

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    Posted September 10th, 2010 07:00

    yes just like the video

  • DELL-Chris M

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    Posted September 10th, 2010 07:00

     Does it continually do this every 4 minutes? When it occured, what application was running at the same time? Were you doing anything, checking email, etc. Was the operating system perfoming some action?


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  • morblore

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    Posted September 10th, 2010 11:00

     Does it continually do this every 4 minutes? When it occured, what application was running at the same time? Were you doing anything, checking email, etc. Was the operating system perfoming some action?

     

     

    I could be on my desktop doing nothing,on IE,running a game, watching a video, It's random. Sometimes it will do it every 5min, once an hour or maybe go all day with it only doing it twice. There is no pattern to it. I can also say it did this on both Area 51 systems with different software,drivers,bios and alienware command center versions. Both systems have done it since day one.

    Also, when you say check the side panel could you give better directions or maybe post a video of what we should check? I opened the system and pushed on the panel and I felt around to make sure all the wires are tight. I never figured out how to remove it so maybe if you could tell me how to I could take it off and put it back on and see what happens. I read the on-line manual for it but its very vague. The Alienware channel has a tear down video for the Area 51 so maybe I'll go watch that.

    Since I cant narrow it down and it did it on both systems I figure it has to be in the CC software.

    EDIT: just watched the tear down video and it doesn't show how to remove the side panels.

  • DELL-Chris M

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    Posted September 10th, 2010 13:00

    Both panels open the same way. Lift the backmost fins which are the release latch handles. The panels should just swing open.


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  • morblore

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    Posted September 10th, 2010 16:00

    Both panels open the same way. Lift the backmost fins which are the release latch handles. The panels should just swing open.

     

     

    Sorry, I mean the bottom side panel with the light in it    Oh wait, I get it now,you were talking about the Aurora wernt you? That one has a connection on the door/panel for the lights doesnt it? If so then thats not the issue because I dont have that. So we are back to it must be the software. Its really the only thing the Area 51 and Aurora has in common. The motherboards are not the same, the bios is not the same,doors are not the same, I don't know about the MIO board so maybe that is.