UNSOLVED
S
scottdog129
22 Posts
0
134569
April 5th, 2012 16:00
AlienFX Controller Problem
I know that this has been posted before, but most of the posts are a little outdated and havent been resolved.
I have an Alienware M17x that had an issue with the HD. I installed a new 500GB drive and put Win7 Pro x64 on it. Since then, the AlienFX controller has been non-responsive. No lights and the Command Center has had an error about the .NET install. Ive re-installed EVERYTHING I can think of and it will not work.
The computer is FAR out of warranty, so tech support isnt a choice for me. Im really stumped here. Any help would be great.
Scott
5025
0
Posted April 6th, 2012 10:00
Thanks for the post. I'll give it a shot and see if it works. I really dont think its a hardware issue since it happened after I reinstalled Windows. It has to be software, but Im just guessing....
Agree. Just keep at it because the ACC can be a little touchy. Try to uninstall the ACC and then update the .NET again. My last ACC install I had to do that twice to get it to work..why IDK.
5025
0
Posted April 6th, 2012 10:00
Thanks for the post. I'll give it a shot and see if it works. I really dont think its a hardware issue since it happened after I reinstalled Windows. It has to be software, but Im just guessing....
5076
0
Posted April 6th, 2012 15:00
Did the steps outlined in the link. Reflashed A07, dumped all the power, reinstalled CC and set up a new theme. No dice. Whats new, though, is that I can actually LOAD the CC, whereas before I couldnt. Also, something odd: When I right-click on the AlienFX sys tray icon, the "Enable Alienware AlienFX Events" and "Go Dark" options are active and then "greying out" every 5 seconds....Almost as if the controller is TRYING to start up, but cant.
So frustrating...
5076
0
Posted April 6th, 2012 17:00
Test with PSA/Dell Diags from outside of Windows. If it sees the MIO-board circuit and allows you to test it (change light colors, etc.) ... you likely just have a software problem.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.5076
0
Posted April 9th, 2012 16:00
It doesnt see it. Here is a small video of the odd blinking that Im seeing in the menu from the sys tray icon:
5076
0
Posted April 11th, 2012 21:00
Well after looking at the video, the best advice that I can give would be to have a look at the running service for AlienFX. Make sure you make it “Take No Action” when it crashes. To do it:
Start -> “Services” -> (look for AlienFX service, right click to properties) -> Recovery -> Make it all to take no action.
That way we will know if it is software or not. But yet again most likely is the motherboard failing.
Agree 100%There is a user here (search a bit) that says he can fix locked-up/corrupt-firmware MIO-Board Circuit issues with AW laptops. Not sure what he charges. 5076
0
Posted April 11th, 2012 21:00
Nobody?! Cmon, Dell!! I see posts of this EVERYWHERE!!! How is it that hundreds of people have this issue, but there isnt a solution?! Unbelievable...
Both Dell and I have made suggestions. Now, you have to do follow-through and report your findings back here.True, Dell's docs amount to mostly just installing, un-installing, re-installing Command Center until it works (or not) ... but try it to the letter (see above).My trouble-shooting is more in-depth. Try what I said above or see my Favorite threads. True, most of my experience is with the stand-alone boards in desktops (but the basic idea is the same). I usually don't answer AW laptop questions, but it looked like you needed some help, so I made an exception.There is a user here (search a bit) that says he can fix locked-up/corrupt-firmware MIO-Board Circuit issues with AW laptops. Not sure what he charges.Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.5076
0
Posted April 11th, 2012 21:00
Nobody?! Cmon, Dell!! I see posts of this EVERYWHERE!!! How is it that hundreds of people have this issue, but there isnt a solution?! Unbelievable...
1099
0
Posted April 11th, 2012 21:00
Test with PSA/Dell Diags from outside of Windows. If it sees the MIO-board circuit and allows you to test it (change light colors, etc.) ... you likely just have a software problem.
Your results ?Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.
DELL-Frank Lz
208 Posts
5025
0
Posted April 5th, 2012 17:00
Hello, they are some troubleshooting steps you can follow for this: http://dell.to/HicXd2; but most likely the motherboard part for the lights is dead. Have also a look to this thread http://dell.to/I8tiAH it might help out clear out some questions.