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Troeteldier

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10 years ago

T

Troeteldier

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December 20th, 2016 01:00

Alienware 15 R3 Screen Issue

Hey Guys.

So I recently bought this laptop, exact config is:

I7 6700HQ
GTX 1060 6GB
16 GB DDR4
128GB SSD & 1TB HDD

So I have an issue with the laptop and have no idea if I am the only person to struggle with this, seems like I am. The current issue is that when the computer boots and runs from the Intel HD 530 then it looks like a Christmas tree on the screen as pixels all over the place are firing on and off at random placed.

Best way to see this is in the video I made: 



Some things I have noticed, this happens with the device is running from both the Intel HD 530 and the Nvidia GTX 1060, when I use FN + F7 to switch to the discrete GPU only, then this does not happen once in Windows, but it always happens during boot up, regardless of the mode that the GPU is in, as can be seen in the video.

I have run diagnostics tests on the unit as provided by Dell, I have run the built in screen test by pressing D + Power (works normally here) and I have also done FN + Power and run those tests, all tests pass and the laptop works fine otherwise, this is the only issue that I have and it is almost impossible to do anything on the screen when this happens. Also, this mostly happens when the screen is displaying black.

I am not sure if I need to say anything else? I have uninstalled the Intel Drivers and the problems remains there, I have also updated the Nvidia drivers, but the Nvidia card is not the problem here. It might be a cable issue between the HD 530 and the LCD?

Any help would be awesome.

  • Eimy_B

    6 Operator

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    4365 Posts

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    Posted December 20th, 2016 14:00

    Hi,

    Send me a private message with the service tag, so I can assist you further.