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Alienware Command Center Startup Issue
Hi guys,
I'm having a problem with the CC and I'm looking for a solution, the problem is that when windows starts the CC tray icon starts for a second then it glows red and exists and I have to start it again manually, I tried reinstalling and updating but nothing seems to work, any suggestions ?! thanks in advance.
I'm running the latest windows 10 on an AW13R3 OLED
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Posted May 24th, 2017 17:00
Hi Eimy,
I tried all of that but nothing changed
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Posted May 26th, 2017 10:00
Send me a private message with the service tag so I can assist you further.
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Posted May 26th, 2017 11:00
Providing that your motherboard is 100% functional and not malfunctioning ... my guess would be that you have a software problem. Likely, an installed device driver or background program/process is conflicting with Alienware Command Center and/or it's installation.
Dell Rockstar
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Posted May 26th, 2017 11:00
Done.
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Posted May 26th, 2017 11:00
Yeah I'm pretty sure it's a software thing.
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Posted May 28th, 2017 10:00
If you're running RivaTuner in the background try this solution:
https://www.reddit.com/r/Alienware/comments/6caw0y/alienware_command_center_fix_windows_10_creators/
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Posted May 29th, 2017 12:00
Thanks for sharing but I don't run RivaTuner.
Eimy_B
6 Operator
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4365 Posts
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Posted May 24th, 2017 09:00
Hi daggron,
1- Turn the system off and unplug every external devices.
2- Then try a power drain. Disconnect the battery and the AC adapter. Then hold the power button for around a minute, reconnect the battery and close the system.
3- Make sure you have the latest BIOS version (restart).
4- Uninstall and reinstall the command center following ALL the steps on the article below:
SLN303405 - How to Remove and Reinstall the Alienware Command Center
**Click here to get to our support website and just enter your service tag. Then go to Drivers and Downloads. Make sure you choose your OS accordingly and look for the Command Center software on the Applications Tab.