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fleits

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13 years ago

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fleits

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October 25th, 2013 09:00

Alienware m17x r4 GPU PROBLEM

The problem is that im getting blue screens and when i open the device manager there are no nvidia gtx 675m gpu but only the intel hd 4000 integrated GPU, i think that its not driver problem i have latest nvidia drivers 331.58

  • Milena M458

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    Posted October 25th, 2013 13:00

    Hello Fleits!

    On this article you will find some troubleshooting steps, they might help you.

    If you need further assistance let us know.

  • fleits

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    Posted October 26th, 2013 05:00

    no help for that, i send a picture what BSOD errors are, my second GPU Nvidia arent still in the list only intel hd 4000 working 

    the picture is here : http://www.upload.ee/files/3665370/BSOD.jpg.html

  • fleits

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    Posted October 26th, 2013 05:00

    and Bios says discrete graphic 1  NOT DETECTED so my alienware thinks that i dont have a nvidia graphic card :S

  • AndrewSi

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    Posted October 26th, 2013 10:00

    Hi fleits, I hate to ask a stupid question, but have you tried hitting the function (FN) and F7 button to force the computer to boot with the nvidia GPU

  • fleits

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    Posted October 26th, 2013 11:00

    as it looks like it wasnt a stupid question at all, no i havent tryed that, will try it then will let u know, from know the thing is that i have only black screen nothing will work anymore when i tryed installing dells factory gpu driver

  • fleits

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    Posted October 26th, 2013 11:00

    this fn and f7 doesnt work dont know anymore what to do

  • fleits

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    Posted October 26th, 2013 13:00

    cant get in to windows anymore that issue is seroius

  • Milena M458

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    Posted October 28th, 2013 07:00

    If you fell comfortable you can try resetting the video card, if not, send me a PM with your sevice to check if there is something else I can do to hep you.