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Adr.narvaez

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12 years ago

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Adr.narvaez

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June 19th, 2014 08:00

Alienware X51 R2 problem

Got my desktop yesterday, plugged everything in, first thing it did when I powered it on: It went into a state where the desktop was running the fan at a very high speed as if to cool it down. (first time turning it on) While doing this there was no display.

Next, had to manually shut it off, and this happened about 4 more times before it booted up correctly.

Set up Windows 8, and was able to put Wildstar on my computer and after about 15 minutes of playing it, it shut down and ran the fan again, had to manually shutdown.

Next, the display wouldn't work again but the fan problem wasn't happening anymore. 1 out of  5 times of restarting it it would work. I decided to let it do all the updates it needed to do including its BIOS update.

Now: the current problem is that whenever I turn it on, the BIOS loads then restarts and it's continuous in a loop, sometimes it goes back to the state where no display shows and the fan runs.


Not sure what is happening.....

  • Alienware-Naomi

    6 Operator

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    1776 Posts

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    Posted June 19th, 2014 16:00

    Hi,

    Please run an ePSA diagnostic to check for hardware errors. If nothing comes up, make sure the monitor is connected to the bottom video card and access the BIOS to disable the PCIe gen3 under Advanced, Integrated devices. 

    Test the computer and let me know how if the issue persists.