Can you please send me a PM with the order number so I can check further?

I'm having the same problem. Spoke w/ one rep yesterday that said he checked on it and the codes were supposed to be emailed to us on the date of release. (yesterday) No email. Called Dell back again today and the rep tells me that he's "escalated" my request and I should hear something back within 24 hours on the code. Get this...he actually asked ME for the part number initially and tried to say he couldn't do anything without it.....I told him that Dell should have a copy of my invoice and that if he couldn't find the part number (800-BBKV) I'm sure his supervisor could. What the is up w/ Dell nowadays?? We spent quite a bit of money on these 2 Alienwares and at this point, I'm about to say  it and ship them both back.  The whole thing just seems like a scam and I'm NOT happy. 

Order number

If anyone else gets resolution to this problem, I'd appreciate an email. 

Thanks!

Thanks Milena for replying to my request, but ....

In your reply to my request you said:

"With this video card you bought The Witcher 3 was automatically add it into the order and eventually you will get the code in the email you provided.

The game launches next month so you should expect the email any time soon."

As I stated in my post above the game was out yesterday and I am supposed to get the code when the game releases, i.e. now not in a month.

I haven't received the code as yet ...

I am in the exact same boat. I purchased an Alienware X51 which came with a free copy of Witcher 3 as well. After spending 4 hours on the phone with Dell, I STILL have no game code. I've spent several days emailing back and forth, and still no game code. I was told the game hadn't even been released yet, which is not the case. I am beginning to get very, very frustrated with the support I've received. 

Same here. Just received my alienware 17 R2 laptop and no game. asked on chat support and they told me to call this number 1-866-287-6727 called them and they asked for my order number and then told me to check back in 48hrs. I also emailed customer support under order discrepancies and they basically told me they will let me know what happens soon....its kinda frustrating that i spent so much money on this computer and was promised a free game. 

Well I still have not gotten a response. I am glad I found this forum where other people have been voicing their frustrations as well. This is a pretty epic fail on Dell's fault. 

I'll be sure to post on here when I finally receive my code . The most surprising part to me of this is the customer service I've received though. I've had about 8 dell computers, and now 2 alienware desktops. Over the years I've had excellent customer service so I kept coming back

Like I said above, I spent quite a bit of time on the phone with Dell customer service and not once did I even speak to a representative in the US. All foreign based representatives that I could barely understand. I got passed around to probably 5-6 different people. The whole experience thus far has been very disappointing.

As of right now, this will be the last purchase I ever make from Dell.  

Having same prob here... Have you heard anything back?

Just an update: no resolution so far though.

TLDR version: I called customer service (1-800-624-9897), my request was escalated and the rep said he will contact me on Monday.

Long version:

I must commend the rep who tried hard and spent a long time with me, most of it remotely connected to my laptop.  

Among the many things he  tried, the one he spent the most time on was getting the code through the Dell 'digital locker'. He was unable to log in, the credentials for my Dell account didn't work. He then tried making an account with my email on the 'My Dell Downloads' page.  During the first step of this (called 'Register Your System') he got an error 'Service Tag is not supported' (whatever that means!) and could get no further.

At one (very surreal) point while controlling my computer he got into a live chat with a Dell sales rep who was unable to help with the digital locker. It was interesting to see that exchange. [:)]

When everything he tried failed to work he said he would escalate the request.

I will post further when/if something happens.

LOL i just tried to log in to the dell digital locker after reading your post and my login info didnt work either. When i tried to do a "forgot password" it said there wasnt a matching email address in their records.