UNSOLVED
C
comair2007
1 Message
0
6796
July 18th, 2007 14:00
Dimension 3100/E310
Ok...newbie here...I have a Dimension 3100/E310 that has been diagnosed as having a "bad system board" by a 3rd party company. That cost me $79.00. I've spent an hour and a half talking to the Philippines and India. NO ONE can get me a customer service agent here in the US. (BTW...I've been in customer service for about 8 years) I've been online with an off-shore agent. Anyway...my question is...is this normal or acceptable for a computer that is 14 months old? I know...I know...I should have bought the 3yr warranty. Hindsight is 20-20. Any idea what that part would cost? Should I try and push to have Dell repair/replace. Should I just buy a new box? Ok...fire away....and thanks for your help.
Message Edited by comair2007 on 07-18-2007 10:28 AM
- No more warranty, I would consider going with E-Bay to find another motherboard, cheap, or just save for another better system. Perhaps a system from Dells Outlet store. Nice systems with the better technology, for about $450.00 on up without montor, and you get a warranty.Does this happen from time to time, and the answer is yes, but have not heard of one for a while.
shesagordie
12 Elder
•
46017 Posts
56
0
Posted July 18th, 2007 19:00
comair2007 wrote:
Ok...newbie here...I have a Dimension 3100/E310 that has been diagnosed as having a "bad system board" by a 3rd party company. That cost me $79.00. I've spent an hour and a half talking to the Philippines and India. NO ONE can get me a customer service agent here in the US. (BTW...I've been in customer service for about 8 years) I've been online with an off-shore agent. Anyway...my question is...is this normal or acceptable for a computer that is 14 months old? I know...I know...I should have bought the 3yr warranty. Hindsight is 20-20. Any idea what that part would cost? Should I try and push to have Dell repair/replace. Should I just buy a new box? Ok...fire away....and thanks for your help.
----------------------------------------------------------------------------------
Parts can fail at anytime, hence the reason for extended warranties.
You can buy a replacement motherboard from Dell Spare Parts or from eBay.
Bev.
===================================================
Please don't send me questions about your system by DCF Messenger.
Post the issue in the appropriate Board, where they will be answered.
MRF4700
2 Intern
•
1827 Posts
56
0
Posted July 18th, 2007 15:00