Support options based on the model of your machine (desktop, laptop, OptiPlex, Dimension, Latitude, etc) in order for your call to be routed to the appropriate technician.

What are the Dell™ Express Service Code and Service Tag, and where can I find them?

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=FA1027149

You will need:

1. To be in front of the computer while you are online.

2. The make and model of the computer

3. The Service Tag and/or the Express Service Code for your computer-

* The Service Tag can be found on the back or bottom of your computer as a bar code label

* The Service Tag and/or Express Service code may also be found by running Express.exe in the Dell directory of your C:\ Drive

* The Service Tag and/or Express Service code may also be found from the Start Menu---> Programs ---> Dell Accessories --->Express Service Code

4. The Dell Support CDs that came with the computer if they are available.

The web site is
http://support.dell.com/us/en/kb/

Is the game you are playing called Sims 2, when you see this error by any chance ?    Perhaps, not 100 % on this, the current driver is corrupted and you may need to uninstall it and stall it again.  Are you using the integrated onboard video chip and not a true dedicated video card ( PCI ) on your system  ? 

Without additional information, I can safely say if you are playing Sims 2, and many of the other games,  will need a 3D graphic card in the PCI flavor in order to get the games to work better....  Just a guess so far.   Read many other forum sites and they to have the same error message and playing Sims and Guilds of War, etc......

Message Edited by SR45 on 01-11-2006 10:03 AM