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BlackDog10
5 Posts
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35884
April 11th, 2013 19:00
Hard Disk problem
I have a Dell XPS 630i with what I believe is a failing hard drive:
Symptoms:
1. Event viewer system Warning message: An error was detected on device \Device\Harddisk0\D during a paging operation.
2. the drive is near capacity and when I free up space (e.g. like 20GB), it fills within a day or so. Some of this space fill is due to Norton backup which I've disabled.
3. Ran diagnostics off the Dell support center and all components 'Passed' - except on the Hard Disk diagnostic, I received this message:
A diagnostic category was specified and the applicable device does not exist.
The drive does show up in 'my computer' etc.. Is it possible that this could be configuration issue rather than a hardware failure (e.g. did something accidently get reconfigured with the hard drive that is causing it to not be recognized...I know enough to be dangerous so this is not entirely out of the realm of impossibility.
other:
I have run disk clean up and defrag numerous times...to no avail.
thanks for any suggestions (including confirming my suspicions that I need a new hard drive).
567
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Posted April 12th, 2013 05:00
Thank you for the suggestion - I ran the diagnostic (not quite complete) but have received the following error code:
hard drive 3 error code 2000-0142 status 79
When I google this error code, it confirms my suspicions of hard drive failure. I am not certain why it calls it Hard drive 3 - others post this error as 'hard drive 1' - I only have 1 hard drive and it is (to my knowledge) single partition and is 500GB.
567
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Posted April 12th, 2013 05:00
thank you for the suggestion - I found the F12 Dell diagnostics to run very similar tets to the ones on the dell support website using the PC doctor utilities. It is my hard drive but not sure if it is needing replacing or repair.
567
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Posted April 12th, 2013 09:00
Can't repair a hard drive. If still under warranty, call Dell. If not purchase a new one. You need to make sure all your data is backed up before you replace the drive. Sooner is better than later, as the drive could fail completely. After installing the OS on the new drive, you will need to reinstall all your programs.
567
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Posted April 12th, 2013 10:00
Thank you for the response - I understand that the disk as hardware cannot be repaired but I want to rule out any disk config issues that could possibly be repaired before I go down that road. and yes... my files are backed up (in triplicate!).
567
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Posted April 12th, 2013 11:00
Hi BlackDog10,
Did you try SeaTools as suggested above? That sometimes gives more or at least different information than the Dell diagnostics.
567
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Posted April 12th, 2013 18:00
Thank you for the suggestion - I tried this and SeaTools either doesn't work with drives other than Seagate OR there is something wrong with my drive causing it to not be recognized.
567
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Posted April 13th, 2013 05:00
I've used SeaTools with non-Seagate drives. I would try something else. You want to use something that can be run from a bootable CD or flash drive (better).
rdunnill
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567
0
Posted April 11th, 2013 20:00
Seagate offers the SeaTools utility for diagnosing hard drive health. It is free to download, although I am not sure if it works with hard drives other than their own.