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lh

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22 years ago

L

lh

2 Intern

125 Posts

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11670

September 19th, 2004 18:00

HELP- Unable to boot except in Safe Mode

Dimension XPS 750

WIN98 SE

Can only boot in Safe Mode.  This started right after downloading most recent Microsoft Critical Download.

Only drives to show in Windows Explorer is C: and 31/2 drives.

Get no error messages.

Starts to boot and hangs for several minutes and then goes right into Safe Mode.

 

Thanks for any help.

  • llbandit

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    Posted September 19th, 2004 20:00

    Closest thing you have to system restore in Win98 is to try
    this : http://support.microsoft.com/default.aspx?scid=kb;EN-US;221512

    John

  • lh

    2 Intern

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    Posted September 19th, 2004 20:00

    OK, here is the deal.  I unplugged all my drives:  3 1/2 floppy, DVD, and CD.  Finally was able to get a boot with the DVD unplugged and the others plugged in.

    However, since the DVD and CD drives are connected thru the same cable, with the DVD unplugged, neither drive works or registers in Windows Explorer.

    I presume all this means that the DVD is not functioning and needs to be replaced.

    Your thoughts???

  • 368

    0

    Posted September 19th, 2004 20:00

    If you can get into Safe Mode than you might be able to get into Add and Remove from the control panel and uninstall the updates that you installed.   Cannot think of anything else for you except to do a re-install of window 98 SE.  Hope someone else will have a better answer for you soon.  

     

    Message Edited by Unhappy45 on 09-19-2004 05:39 PM

  • llbandit

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    Posted September 19th, 2004 21:00

    "However, since the DVD and CD drives are connected thru the same cable, with the DVD unplugged, neither drive works or registers in Windows Explorer."
    =====================================================================================
    Do you mean with the DVD 'Plugged' it doesn't work?
    If this is the case, it sounds as tho the DVD may be bad...

    John
  • lh

    2 Intern

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    Posted September 19th, 2004 21:00

    With the DVD plugged in (as well as all drives), the computer will not boot normally but goes to Safe Mode.  When the DVD is unplugged, I get a normal boot.  However, since the DVD and CD are on a serial connection, even though the CD is still plugged in, neither drives are functioning.

    Hope this is clearer than mud.

    Thanks for your interest in my issue.

  • llbandit

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    Posted September 20th, 2004 10:00

    lh

    Assuming the DVD is on the end connector, unplug both drives and plug the CDRW in the end connector. Leave the DVD unplugged for now. Double check the cable connection to the motherboard also. If the machine boots normally and the drive works, remove it and plug the DVD into the end connector by itself and try booting.
    Sounds like you have either a bad drive, or a bad cable.

    John
  • lh

    2 Intern

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    Posted September 20th, 2004 10:00

    Thanks.  I will try that later today and respond with my results.