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Installing Audio Software Issue
I have a Dell Dimension E521 and I can not get the audio software installed withouth the system crashing. There is some HD audio files on my disk but when I try and install them, the system crashes. I am not sure if there is a certian order of installing or if I am installing things wrong.
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Alexandra_P
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Posted April 10th, 2008 01:00
Seems unusual for an audio driver install to blue screen, but without the error code it's hard to know what's really going on.
You might try looking in your event viewer and see if you can track down the error - if you remember when it happened it'll be easier to find. Some basics on event viewer here.
http://www.spcug.org/reviews/vlba0506.htm
What you're looking for is a RED X error about the time you got the blue screen.
EDIT: Something just occurred to me - what disk are you trying to install from? Do you get the same errors when you try to install drivers downloaded from the Dell Support web site?
Message Edited by Alexandra_P on 04-09-2008 07:41 PMMessage Edited by Alexandra_P on 04-09-2008 07:46 PMSo on a chance of getting the error and having to clean my computer off again, I tried installing the drivers and software for the speakers and this time it worked with no problem. I didn't do anything different then I did before, just for some odd reason it worked this time.

Alexandra_P
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Posted April 9th, 2008 16:00
Need to be more clear on what's going on before anyone can help.
Are you talking about reinstalling your drivers after formatting and reinstalling the OS? What audio do you have (integrated audio or an added sound card), and what disk are you using? When it crashes, what is the exact error?
If you are talking about drivers, this link may help:
http://support.dell.com/support/topics/global.aspx/support/dsn/document?c=us&docid=1A0C0937D62A8739E0401E0A55174744&l=en&s=gen