UNSOLVED
Media Card Reader Malfunction
Hi, I just got a new XPS 420 system and I'm having some issues with the built in media card reader.
The problem is this: Boot into Vista and I can see all of the media reader drives in My Computer. They have the customized icons displayed as well. Device manager also shows the device.
If I put an SD card into the reader, immediately all of the media card drive letters disappear and a message is displayed that a USB device attached to the system is malfunctioning.
Device manager now shows the device as Unknown Device. Rebooting does not fix the problem. After reboot, the device is still shown as unknown device. I was able to get it working again through a combination of uninstalling the driver, shutting down the system and reinstalling the driver.
I think this has something to do with having other USB devices plugged in at the front panel, but I haven't had to time to prove that theory yet.
I've seen other posts related to this on this board but no one seems to have had the problem resolved yet.
Help please!
Message Edited by ski4404 on 01-24-2008 10:33 AM
The problem is this: Boot into Vista and I can see all of the media reader drives in My Computer. They have the customized icons displayed as well. Device manager also shows the device.
If I put an SD card into the reader, immediately all of the media card drive letters disappear and a message is displayed that a USB device attached to the system is malfunctioning.
Device manager now shows the device as Unknown Device. Rebooting does not fix the problem. After reboot, the device is still shown as unknown device. I was able to get it working again through a combination of uninstalling the driver, shutting down the system and reinstalling the driver.
I think this has something to do with having other USB devices plugged in at the front panel, but I haven't had to time to prove that theory yet.
I've seen other posts related to this on this board but no one seems to have had the problem resolved yet.
Help please!
Message Edited by ski4404 on 01-24-2008 10:33 AM
- I'd be curious to know if this works. I have exactly the same problem with my XPS 410, and the only thing that works is to reseat the media card and reboot. This works for awhile before it goes west again and I have to do it all over again.I'd be interested to know if the reader itself fits snugly into the machine; mine is loose. While I had the case off, I have attempted to screw it tighter, but it's as tight as it goes.
- New 420 (1 week old). Same thing happened to me. Awoke out of sleep, I put SD card in. It failed. Open "computer" and see no drives and get notification of USB failure and finding of unknown device. USB failed as my external harddrive (plugged into port on back) also vanished. I was assuming it was a power management/awaking from sleep issue, but multiple reboots did not restore the media cards or the USB (external drive). I opened PC and disconnected cable going from the media reader to motherboard and replugged it in. Rebooted and back to normal. Still not sure what happened.
- Don't be surprised if it happens again. It rather is beginning to sound like inferior hardware, which is kind of disappointing.Even more disappointing is that Dell has farmed out most of their support to India. Three out of four times I call them, I get India. Frankly, that's even more disappointing than inferior hardware.
JWayde wrote:
Don't be surprised if it happens again. It rather is beginning to sound like inferior hardware, which is kind of disappointing.Even more disappointing is that Dell has farmed out most of their support to India. Three out of four times I call them, I get India. Frankly, that's even more disappointing than inferior hardware.
Are you calling the XPS support numbers here?
http://www.dellcommunity.com/supportforums/board/message?board.id=dim_other&thread.id=331770
This is not overseas support..
- I just tested out my media card reader with a SD card, Pro Duo and USB memory stick connected to the front panels at the same time and did not experience any problems at all. This is my 4th day owning the 420 and you guys have experienced it right away? My guess it can be a faulty device and should be replaced ASAP.
- When calling the XPS number you need to punch in your 11 digit service number not the 7 digit service tag as you get shipped to regular support. Don't ask me how I know this. Ok, I'll tell ya. I didn't listen to the message and punched in my service tag when they asked for service number which switches you to XPS support.
eskymi
1061 Posts
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Posted January 24th, 2008 13:00
Maybe this will help you.