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harbury

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harbury

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August 8th, 2015 06:00

XPS-420 - very slow boot, intriguing problem

My XPS 420 has BIOS A07 and as far as I am aware is up to date in every respect. It has worked perfectly (well nearly) for quite some time. However it seems suddenly to have gone off the rails.

Generally I leave the machine running 24 x 7 and boot is about every 7 - 10 days when memory leaks seems to starting to take a toll (it has 8GB and a lot of code installed).

About a week ago I had a power failure (not too frequent event here, but it has happened once or twice a year). Following the power failure the machine seemed to have some problems booting - right now I cannot remember all the details but let me outline what the situation is right now.

I can power the machine on and I will get the BIOS screen show up - I can hit F2 for the Set Up menu but it never seems to come up - if I hit F12 for the Boot menu this does not appear. All I get whether I press F2, F12 or leave the machine alone is a flashing cursor in the top left hand corner of the screen. For a few days I would keep on trying to boot the machine by powering it off and on but with much the same results. On a number of occasions various one offs have happened. For instance once I got a diagnostic message up saying Error Code 0233, Msg Error Code 2000-0233, Msg RTC - "seconds" count is not updating - I followed this by running a complete diagnostic test which took several hours but it did not identify any problem. I have also replaced the CMOS battery. I have taken out all the expansion cards apart from the video card, and I have plugged the keyboard into the front USB port. I did the latter because on some occasions the keyboard did not light up when the machine was powered on (it is a standard Dell multi media keyboard with lights/buttons for various media controls).

The state right now is that if I power the machine on I get the Bios screen and if I leave it this goes away after a few seconds to be replaced by the flashing cursor in the top left hand corner of the screen. There is no sign of the "RAID - disk messages" that I used to get (no, the machine is not operating in RAID mode). If I then do nothing and just leave it (did this by accident the first time) I find that after a period (10 minutes perhaps) all of a sudden the RAID disk messages appear and the machine proceeds to start the Windows boot process. This seems to go very slowly, possibly because it always seem to look for 2 x DELL USB Keyboard drives and one unidentified device driver - all this takes up to 10 minutes which more of the boot process takes place slowly. Eventually it decides it cannot find the keyboard or unspecified device drive and gives up. Everything then seems to proceed pretty normally - As far as I can tell everything seems to work (maybe the odd gadget does not start) and even if I install the DELL keyboard driver it seems to say its missing next time. Right now there are three devices in device manager that seem to have a problem (the XPS Miniview - didn't use to have a problem and if I tell it to install the driver it tells me the best one is already installed!); (an unknown device which is stopped and an unknown device which is working properly!) The OS by the way is WIN 7 Home Premium 64 bit.

Can anyone shed any light on what might be going on? What should cause the BIOS to stop part way through launching and then suddenly continue, and why does my keyboard driver seem to go missing?

 

  • DELL-Hemalatha

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    Posted August 8th, 2015 07:00

    Hi 

    A blinking cursor on top left corner for a while indicates the MBR is taking time to channel itself to boot, which points more towards hard drive. 

    release flee power and try going into safemode. 

    Run hardware diagnostics to ensure the h/w is fine, if tests comes up fine, then backup the data asap and either do factory reset or a fresh installation of windows. 

    Regards

  • harbury

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    Posted August 9th, 2015 05:00

    With all due respect I'm not sure I follow your response.

    You say the blinking cursor "indicates the MBR is taking time to channel itself to boot" - what does this mean - surely either the disk is going to respond and either the Master Boot Record is good or it isn't? By the way what does "channel itself to boot" mean?

    Secondly what does "release flee power mean" - I've never heard this term before.

    I've run the machine hardware diagnostics and apart from the one occasion when I got the RTC message it says everything is fine - also I have run hardware diagnostics on the discs and they are fine as well, so no problem there.

    A factory reset or a fresh install of Windows really isn't a serious option for what looks like a probable hardware or BIOS problem.

    regards, Bernard

  • DELL-Hemalatha

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    Posted August 11th, 2015 18:00

    Hi,
    Release flea power mean, shut down the system, disconnect the power cable from the tower, and hold down the power button for 10-20 seconds. Plug back the cable and try to boot again. This process releases the static charge from motherboard which rarely causing trouble in system boot.
    Keeping in mind the system diagnostics passed and though takes time but after certain time boots into windows, suspecting windows might have  been corrupted.
    Are there external storage devices connected??

    Regards

  • harbury

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    Posted August 12th, 2015 06:00

    Hi,

    I've already tried that several times, so that doesn't seem to be the issue.  Windows 7 HP 64 bit works perfectly once the boot process completes and I can use the system normally for 3 or 4 days until I next need to reboot it. I don't really think it s a Windows issue because the delay occurs after the first stage of the boot - as I mentioned I get the initial bios messages up telling me its a Dell system and the bios is A07 and then showing the F2/F12 options but then is when it pauses. After 10 minutes or so I get the next set of bios related messages coming up which tell me about the hardware disk configuration, so at the stage when I get the pause Windows has not come onto the scene. I have tried with and without USB and esata drives connected and there isn't any difference. Its almost as if the bios is struggling with something once it starts but before it gets to the stage of putting out the disk related messages, but there are no clues as to what this might be.

    regards, Bernard  

  • speedstep

    11 Legend

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    Posted August 12th, 2015 10:00

    There are no soft fixes for physically bad  hard drives. Malware can get back on the drive in seconds not days if you do the same thing that got it there before.

  • DELL-Hemalatha

    6 Operator

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    Posted August 12th, 2015 21:00

    Hi

    Either the motherboard or hard drive are suspected here (noting 0233 RTC error as you mentioned in initial post). Is your machine under warranty??

    Regards

  • harbury

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    Posted August 21st, 2015 14:00

    Hi Dell-Hema

    I've resisted replying for a few days because I was away and I wanted to make sure the solution wasn't just a freak. Also I will ignore Speedstep's response - I've found his gratuitous comments and use of an abnormally large font size, which makes his replies almost unreadable in Windows Live Mail, to be just plain unhelpful and unpleasant.

    As I implied I believe I have resolved the problem. After a lot more searching round my system I came across a record in the Windows Event Log which mentioned a disk controller error for disk 7. Now I've seen no error messages relating to problems with disk drives or controllers while Windows was running, so I was a little intrigued by this.

    It turned out that disk 7 referred to a 16 GB SD memory card that I was using as a ReadyBoost device. I have had this card inserted for quite a few years now and although I didn't believe it made any difference to the performance of the system (since confirmed by its removal) I've had no reason to believe it was causing any problems. The card was actually inserted into the CAB-200 component - this is a combined memory card reader and Bluetooth device which Dell marketed for a short while. It seems to have been dogged by problems and when my machine was new I had a lot of conversations with Dell over it and at one point they shipped me a replacement module which I've had stored away for years - the problems seemed to be relating to earthing and I ran with my own earth wire attached to this device which eliminated all the initial problems..

    Anyway having worked out that this error was associated with this device (not the memory card) I powered down the system and inserted my spare CAB-200 device. Lo and behold the system booted up at normal speed with no pauses. It also ran at the same speed as before. Viewing the Windows Event Log I saw that there had been some errors reported relating to the 'disk controller' part of this device on and off (not that many) over a period of time, but some of them did coincide with times when I knew the system was booting. I've now had a week of successful running with the spare CAB-200 device and no memory card inserted with half a dozen re-boots and no recurrence of the problem, so I'm beginning to hope it may be resolved. I guess the same resolution could have been achieved by just unplugging the cable from the rear of the CAB-200 device for anyone who does not have a spare module hanging around.

    Anyway it looks like the problem is resolved - at least I'm keeping my fingers crossed. Thanks for your interest.

    Bernard