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Alienware Battery Problems
I went to Dell.com. run the diagnostics test, and everything is working fine. However, the battery is not charging. I do not know if it is a problem of the battery or the A/C adapter. When I bought the laptop, I did not know or check that the battery in these type of laptops is a bit complicated to change. I appreciate if someone knows what to do about this. The only thing that I have not tried is to take the battery out because it is complicated. Next time before buying a laptop I will check how easy is to replace a battery, Hopefully, somebody can help me resolve the issue
Usually on the first BIOS page is a setting for the AC adapter -- it should not show "unknown".
If the adapter shows unknown, the battery will not charge. If that's the case, try a new adapter first - if that doesn't solve the issue, replace the DC jack next:
www.parts-people.com/index.php
If that doesn't get the adapter recognized, replace the mainboard.
If the adapter IS recognized, but the battery won't charge (check with the system powered off to rule out a Windows issue), then the problem is just about certainly with the battery.
ejn63
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Posted October 23rd, 2017 15:00
Is the AC adapter power rating (i.e., 130W, etc.) showing in system setup (F2 at powerup) or is the adapter showing unknown?
If you need further assistance, reply with that information - and the exact Alienware model number (i.e., Alienware 13 R1, etc.).