UNSOLVED
Blue screen while installing windows
Hi
I'm having a lot of trouble with my daughters Inspiron 1540. It wouldnt boot into windows and blue screened with an uncorrectable hardware error.
After a call to dell I was told that it was a software fault and I should wipe the drive and reinstall windows.
I've formatted both the main drive and the 100MB system reserved drive, but I cant install windows 7. It starts to extract windows files then bluescreens with the same hardware error. (0x000000124 + others)
The laptop passes all the diagnostic tests from the F12 start up diagnostic option so I'm a bit stuck.
Any help greatly appreciated
Stacey
Mary G
6 Operator
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20095 Posts
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Posted December 19th, 2010 08:00
Make sure you specifically run the extended hard drive test. That won't run automatically in the diagnostics test. It's useless to try to reinstall windows on a failed or failing hard drive. You got bad help from support. Hardware errors are not software errors. Contact them again and have them send a hard drive with the operating system and recovery partition already on it to replace a failed drive--if that's what you find and you are still under warranty.