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DELL Datasafe Local Backup - Basic edition
When I insert the DVD +RW to make local backups a message appears stating "You have inserted a DVD, a blank DVD, DVD-DL or Blu Ray disk is required." Then the disk is rejected. I inserted a new DVD+RW rewrite disc. I thought maybe it needs to be formatted. When that disk is inserted the message reads that the disk is not blank. So......???????
raydarz here. added a 1 to my second login account - long story toouble linking my community to my dell account or something????
Anyhow.... I phone Dell support. After troubleshooting on the phone for nearly 3 hours I was told to reinstall the complete operating system. I had backed up using the Datasafe On-line so all my files were reloaded. Downside ... it took a while to reload the OS (Vista) and over 9 hours to reload files from datasafe. Another downside is that any other programs were loaded (eg ITunes) need to be reloaded) The other downside... It didn't fix the problem. Dell is sending a replacement unit for the CD/DVD Drive. If that doesn't work, then the Dell software people may have to get involved. Later
- THAT is not what the users information indicates. So I bought DVD+ RW specifically for the purpose of Dell backup and I could have used the CD/R disks after all. After many hours on the phone with Dell support they never said that was the case. after reloading the whole of my operating system, this is the answer? After two months, I might add.Some OJT at Dell may be in order.Who are you? If you are not affiliated with Dell you should charge them.Thanks (I guess)
Gerry Kingston
1 Message
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Posted September 14th, 2009 09:00
Yes I have had exactly the same experience. As part of my investigationsI Iooked for the drive's manual and could not find it!
Does anybody know where it might be located? Does Dell ever contribute to these discussions?
The only contact was with Dell support in the P.I. As mentioned above they sent a new drive (no help), asked me to reload my opearing system (did that) and spent hours on the phone. The problem? I had DVD-RW disks. Should have been DVD-R.
I eventually got the local backup to work...kind of.... there were three disks required, even though the on-line instructions read disk 1of2 followed by 1 of 2, followed by 2 of 2. I give up. Dell support..what's that? Next time it is a MAC.
I tried to do a backup this morning and found that only DVD R DL or DVD R will work it does not matter + - the backup and recovery is to big for anyhting else and it does require at least 2 DVD DL disks. I did have a problem getting the program to split into smaller chunks to be able to put them on CDR.
Reinstalling the operating system is bad advice. They should have known better then to tell you that. I was having the same problem with my brand new Studio 1555 which I've only had 5 days. I ruined 2 DVD's. I used DVD+R DL. It rejected the disk before even starting. I tried again tonight. This time it accepted the DVD, it went through the entire process, then it said Failed. Try again with another DVD or cancel. Well I decided I would try it one more time. This time it said backed up successfully. That wasn't the only problem I had with the drive. I few nights ago I inserted a DVD movie in it. It did not play. I received message that the DVD inserted was for the wrong region for this Drive. It gave me an option to change the drives region, and stated that I can only do this 5 times. I changed the region to United States/Canada. Why would I have to do this?
cap10john
2 Posts
1665
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Posted June 25th, 2009 17:00
I'm experiencing the exact same problem. If "raydarz" found a solution outside this forum, please share. If anybody else knows what the fix is, please advise.