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UkraineHelpPls

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12 years ago

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22306

February 1st, 2015 23:00

Help pls DELL!

I have a big bad problem!

I buyed second-hand latitude d 630  without any documents.

fev days ago i got windows crashed cuz of 86 viruses in system

I used dr.web Cure It and he asked me to restart windows to finish fixing problems

but after restart i got the massage that windows cant load and it started searching and fixing problems automaticly but it didnt helped.

In some ways i formatted C and D sectors of HDD and wanted to reinstall clear windows os but iv got msg thet some files cant be copied  from dvd room to c/windows~(something like that), (HDD already formatted)

Then i decided  try it later and shooted down laptop.....omg...

NOW there is  Unlock setup and admin password setttttt in bios and i cant run windows install from dvd disk

The reason that i used dr.web previosly is i couldnot reinstall clear windows from bios cuz of passwords.

Now i cant do nothing with it:when i press laptop power button im just seen the msg:

BOOTMGR is missing   press ctrl+alt+del to restart

KRD2015611

Custumer PO: 07U352B2BDKRAFT

Model: D630

Service tag: <ADMIN NOTE: Service tag removed per privacy policy>

express code : <ADMIN NOTE: Express service code removed per privacy policy>

PLS DELL help me with it!how to reset those passwords? im from Ukraine i cant call tech support cuz  its costs money!(

  • 378

    0

    Posted February 2nd, 2015 05:00

    how?

  • ejn63

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    Posted February 2nd, 2015 05:00

    You either contact Dell -- or replace the mainboard.

  • ejn63

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    Posted February 2nd, 2015 05:00

    Dell Ukraine support dealers:

    < >

    You may find it about the same cost to replace the mainboard.

    <<www.parts-people.com/index.php;search=d630+motherboard>>

  • 378

    0

    Posted February 2nd, 2015 06:00

    What?!=( replace motherboard?!

    i just need  bios password man

    i dont have money for motherboard!

  • ejn63

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    Posted February 2nd, 2015 06:00

    If you've lost the BIOS password and need to call Dell, it won't be free of charge - in the US, it's about $60 (or about what a mainboard costs).

  • 378

    0

    Posted February 2nd, 2015 06:00

    omg what a ***  in dell.....

  • ejn63

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    Posted February 2nd, 2015 07:00

    Your other alternative is to insist the seller clear the password or return the system for a refund.  The security system is there for a reason - to ensure only the legitimate owner has access to the system.

  • 378

    0

    Posted February 2nd, 2015 07:00

    can i hope that dell will answer to me in this topick?

  • ejn63

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    Posted February 2nd, 2015 07:00

    Scroll up to the top of the forum and you'll see that what I've posted is exactly what Dell will tell you.

  • kroupenier

    1 Message

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    1

    Posted February 2nd, 2015 07:00

    Did you try to reset CMOS?

    You can search google "Reset The CMOS For A Latitude D630" for step-by-step instructions.

    Good luck.