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AugustWest2

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AugustWest2

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September 5th, 2007 16:00

Inspiron 1501 keeps crashing

My brand new Inspiron 1501 laptop keeps crashing after it has been running for a while.  It reboots fine, but crashes again after a while.  It has Vista, Athlon dual-core TK-53, 2GB memory, ATI Radeon Express 1150.  Any ideas?
 
I called support and had trouble understanding the guy.  He said to mail it back, but first to take the hard drive out.  I don't see any way to take the hard drive out - does that sound right?  Besides, doesn't opening the case invalidate the warranty??
  • D

    dgkpcon

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    Posted September 5th, 2007 17:00

    no it does not void warranty turn it over find the HDD take out the screw or screws and slide the drive out.
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    GreyMack

    2 Intern

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    Posted September 5th, 2007 19:00

    The detailed procedure for removing the hard disk drive is typicaly in the service manual for each system.

    http://support.dell.com/support/index.aspx?c=us&cs=19&l=en&s=dhs&redirect=2


    GM
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    stevecouncil

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    Posted September 10th, 2007 00:00

    Many of us are having the same problem.  Before sending it back, disable PowerNow in the Bios.  This looks to be a good workaround until Dell can come up with a fix.  A replacement PC will only do the same thing again.
  • DJ

    DELL-Jimmy P

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    1542 Posts

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    Posted September 11th, 2007 19:00

    All
     
     There is a new bios for the 1501, please update and let me know if it solves the problem.
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    andreychuk

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    Posted September 11th, 2007 20:00

    Jimmy P,
     
    This is beginning to look promising.
     
    Ive had my Dell Inspiron 1501 on for 4 hours now and no crashing.
     
    I will continue to use this normally now and see if the random reboots have gone for good.
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    AugustWest2

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    Posted September 12th, 2007 11:00

    I installed the new BIOS and latest Vista driver for ATI RADEON Xpress1150 last night per this new information:
     
     
    Now I am running and waiting to see if the problem is gone.  I will post again in a few days to report.  Thanks to all for your posts!
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    AugustWest2

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    Posted September 14th, 2007 12:00

    Has been running a couple days now without crashes - I think the new BIOS has fixed it.  My faith in Dell has been restored!  Thanks again everyone for your suggestions.
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    blueblazer22x

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    Posted October 2nd, 2007 20:00

    I tried to flash the new bios with dell's program but it didn't run as described and i'm not sure it worked. Could someone here tell me what their bios version/date says in their system information after flashing the bios with the new update? Mine says: "Dell Inc. 2.6.1, 8/23/2006"
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    AugustWest2

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    Posted October 3rd, 2007 11:00

    my BIOS version is 2.6.1 also

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