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Inspiron 6000 cursor problem
I have only had my lap top for about a wk. Everytime I am in the middle of typing, my cursor will disappear to another place on my screen and I can't type anymore until I place the cursor back in position with my mouse. This even happens when I am just reading a page and scrolling down, the screen seems to change, I hear a small click, and then my arrow buttons won't work, you have to mash the left mouse button on the page, and then it works again. This happens every few seconds. Even just while typing this, going along and then----thunck thunck noise and the keyboard won't work until i hit the mouse clicker again. This is really getting on my nerves. I have checked in every setting that I can think of from the mouse, to the keyboard, to power management, etc. Sometimes even while holding the mouse arrow in the middle of a screen, or not even moving it all---the arrow jumps to a corner of the screen! CRAZY! This is not happening because I am accidentally hitting my touch pad, because it happens also while not even typing, just browsing around, my screen changes, then you here a little click, then it won't work until you re-establish the cursor with the mouse.
Can someone please help me and give me a suggestion to what this may be?
Thanks!
Amanda
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Posted July 3rd, 2005 18:00
return it to dell or during boot when you see the dell screen press the F12 or F11 key and it should brirng youto diagwell first off, I am not a computer genius so I am not quite sure how to run a diagnostics on this thing. I did download and run a registry mechanic, but it didn't change the problem. Still have the same problem when typing or just scrolling down to read a page.
I have only had this laptop, brand new for about a wk and I have had this problem since day one.
Amanda
johnnyyooper
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Posted July 11th, 2005 03:00
"Everytime I am in the middle of typing, my cursor will disappear to another place on my screen and I can't type anymore until I place the cursor back in position with my mouse. This even happens when I am just reading a page and scrolling down, the screen seems to change,"i have been having the exact same problem on my new 9300 . the window i am typing in suddenly goes into dim or hibernation mode and i have to physically move the cursor back into position and then click it to resume typing again. heres the intersting part. it only happens when i'm on Earthlink and when i have my font size increased. it does not happen at all when i switch to PeoplePc or if i put the font size back to normal size.are you on Earthlink by chance? do you have a high resolution screen? they acknowledged the problem but offered no solution. so i am simply using another isp (peoplepc). jyi9300 w/XP
M730
512 RAM
17 UXGA
100 GB HD
128 MB x 300 Video
24 CD-RW/DVD- Hi! Yes I do use Earthlink, but I think I resolved the problem. I had searched on the microsoft forums for the same prob and there was a lady with the sam prob and she had posted that she was in the process of speaking with Dell several times, and then didn't post for months. I emailed her and asked her if she ever found out the prob and she told me it was the Norton software. Yes my lap top came with Norton software. She said to remove the software and only use the disk for Norton if you have one. I didn't have a disk for Norton. I did have one for McAfee because I use that one on my desktop pc. So I removed Norton, installed the McAfee, and .......the prob is gone! I have used Earthlink for months on my desktop pc, before getting my laptop, and never had this problem.So hope this helps!Amanda
johnnyyooper
24 Posts
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Posted July 11th, 2005 18:00
"she told me it was the Norton software. Yes my lap top came with Norton software. She said to remove the software and only use the disk for Norton if you have one. I didn't have a disk for Norton. I did have one for McAfee because I use that one on my desktop pc. So I removed Norton, installed the McAfee, and .......the prob is gone!"
very interesting. thanks for the info. i do have a norton cd that came with the machine so i will uninstall the existing norton, then try the earthlink to see if the problem disappears. if it does disappear, then i will reinstall norton from the disk to see if it stays ok.
johnnyyooper
24 Posts
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Posted July 11th, 2005 22:00
thanks amanda. it worked! you might have saved me $66 in isp fees for the next 6 months. woohoo! altho, there's a blinking exclamation point on my norton icon now and something about my live-update being unable to resolve what ever it is trying to do. but....thats another story.....so thanks again for that tip. jy
i9300 w/XP
M730
512 RAM
17 UXGA
100 GB HD
128 MB x 300 Video
24 CD-RW/DVDI just ordered a 6000 with Norton on it. Did Dell try to fix the problem? If the same thing happens to me and I have to uninstall Norton and you say McAfee fixes the problem will Dell supply McAfee or do I have to purchase it myself? Wondering if I need to cancel my order. When I ordered the laptop Dell recommended ordering it with Norton
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1275 Posts
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Posted July 2nd, 2005 22:00