I have similar issue. Bought Inspiron 8600 with bluetooth in April 2004. I have seen this message BTTray ERROR: Unable to start the Bluetooth stack service but have not noticed it on every startup. When I select My Bluetooth places the Intial Bluetooth configuration wizard is displayed together with a Microsoft Visual C++ Runtime error in C:\windows\explorer.exe R6025 - pure virtual function call. If I OK this error message it kills the wizard. Spoke to Dell on the phone who talked me through reinstalling the driver but this did not work. I have also sent them an email and am awaiting a response.

Did you manage to resolve this issue? If so could you post for information?

Cheers.

Yes I did fix it. I called Dell and they tried to help, but it did not work. They led me through many steps, but they missed a few things in their instructions for some reason. I finally fixed it by following these instructions (from instructions I found elsewhere, + some I had to figure out)

Download the latest A02 Bluetooth Driver from Dell (R65891.exe) at
http://support.dell.com/FileLib/Format.aspx?c=us&l=en&s=gen&Category=0&OS=WW1&OSL=EN&SvcTag=&SysID=INS_PNT_P4M_8600&DeviceID=3122&Type=&ReleaseID=R65891

Uninstall the Dell Installed Firewall and Antivirus program and all components.

Remove the old bluetooth driver from your computer (Start, My Computer, View System Information, Hardware tab, Device Manager, click + by Bluetooth Devices, right click Dell TrueMobile Bluetooth Module, Uninstall)

Remove hard drive (To remove hard drive, follow instructions here:
http://docs.us.dell.com/docs/systems/ins8500/en/8500/sm/hdd.htm#1123687 )

Remove bluetooth card (To remove the bluetooth card, follow instructions here:
http://docs.us.dell.com/docs/systems/ins8500/en/8500/sm/blue.htm#1000550 )

Reinstall hard drive, and battery and reboot.
Shut down again.
Unplug power, and remove battery
Remove hard drive
Reinstall bluetooth card
Reinstall hard drive and battery and reboot.

When Windows says it has found new hardware, Cancel (do not let it find the driver)

Install the downloaded (updated) driver (R65891.exe) and it should install and bluetooth should work fine.
 
Then you can reinstall the virus software.

Now it works great for me, with MS bluetooth keyboard and mouse, which by the way was another pain to get it working--help here for that if you need it:
http://forums.us.dell.com/supportforums/board/message?board.id=insp_input&message.id=21729

 

Hope that helps!

Message Edited by louckss on 04-30-2004 07:44 PM

Message Edited by louckss on 04-30-2004 07:46 PM

Message Edited by louckss on 04-30-2004 07:46 PM