Hi Ryuu12,

You can run a test on your computer to check the functionality of the hard drive of your computer following the steps below:

• Please restart the system.
• As soon as you see the blue Dell logo, start tapping the ‘F12’ key which is at the top of the keyboard.

Note: If you wait too long and the Microsoft Windows appears, then continue to wait until you see the Windows desktop. Now shutdown your computer and try again.

• After you tap ‘F12’ key, a new window would appear in front of you. Use the 'Down' arrow key to highlight the option “Diagnostics” and hit enter to initiate EPSA diagnostics.
• Please make a note of any error message if any.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Please reply with information.

Hi Chinmay,

Thanks for answering. I've done the diagnostic test and got one error.

Error Code 2000-0142

Validation 88168

Msg: Hard Drive 0 - S/N TA95123VGY5B6V. Long self test unsuccessful

Thank you in advance

Edit your post to remove the tag. It's against the forum rules. Send a private message to Chinmay with that info to set up a hard drive replacement. The hard drive is failing.

Hi Mary G

Opps. sorry about that. I don't know it was against regulation.

Done. Thanks again

Hi Ryuu12,

Error code 2000-0142 indicated hard drive failure. You can back up all your data from your computer that you need. Computer is under warranty as of now and I can try to get the dispatch created for you. Please private message me the following details:

• Name on the account (who purchased computer)
• Phone number
• Alternate phone number
• Best time to reach you during day (2 hour window)
• Complete address with city, state and zip code
• Country of purchase
• Current location of computer

Please reply with the information.