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paulclmnt1

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11 years ago

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paulclmnt1

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August 25th, 2015 18:00

jittery mouse pointer

I recently installed Windows 7 Ultimate on a Dell Latitude XT that had Windows Vista before. While installing the drivers that I downloaded from the Official Dell website , I noticed that the mouse pointer was jittering and unresponsive after each restart, it was unresponsive until I entered password , then I could move it with the mouse and it stopped jittering. Also same problem when a dialog box opens requiring a response to open an app or utility. Mouse is a e source wireless optical mouse, please help

I neglected to add to the list of symptoms that the touch screen option only works with the pen/stylus. This feature worked fine when Windows Vista was installed, the driver also came from the official Dell website. I'm assuming that the driver versions between all the associated problems are having conflicts and probably should uninstall all of the related rivers and then re-install them one by one and verify that the problem is or isn't still there.

  • DELL-Ravi Ch

    Moderator

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    7112 Posts

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    Posted August 25th, 2015 19:00

    Hi paulclmnt1,

    I would suggest you to update the BIOS and touchpad drivers on the system for issue resolution. Please enter your service tag # on the link below and click on ‘Get drivers and downloads’ then download the BIOS from BIOS section and touchpad driver from ‘Mouse, Keyboard & Input Devices’ section onto the system and install it.

    http://dell.to/18r60nI

    Also, I would advise you to download and install the ‘TouchFreeze’ software from the link below and check for issue resolution.

    Please let me know if this helps.