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Kobster

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12 years ago

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Kobster

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January 10th, 2015 07:00

Laptop Charging Issues

Hello,

Well i have been facing this problem for the past few days, My laptop does not charge it and occasionally does after twisting the cord a little. I don't know if the problem is the adapter or the charger itself. The laptop is relatively new, it is the new Dell xps 15. The charging port doesn't seem broken or wiggles around, however i am not sure. I am terribly confused any suggestions would be a great help.

Thank you

  • ejn63

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    Posted January 10th, 2015 08:00

    If it's under warranty, call Dell - they'll first send an AC adapter.  If that doesn't solve it, an internal repair (replacement DC jack or mainboard) will be needed - any of these repairs will be covered by the warranty.