UNSOLVED
Problems with Dell Tech Concierge
I received a call from Dell informing me of the Concierge service and they got into my PC and installed the program.
The next day my pc froze every time I tried to open a web page from my favorites from the start menu.
I also have quickbooks and the program would not open and froze.
I restarted the pc several times and same thing happened all times
I have a 17 inch XPS that's two years old and never had a problem with the pc until this program was installed.
I uninstalled the program and PC is running fine again.
915
0
Posted February 25th, 2013 06:00
915
0
Posted February 25th, 2013 07:00
The$239 advertised is for first time customers that never paid for any support contracts.
I paid for a 3 incident contract for a year and Dell explained that unlimited Dell Concierge would only cost $139
915
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Posted February 25th, 2013 07:00
I paid $130 for the 3 incident contract until 10/13
They told me this new service was free to install and cost would be $140 for unlimited contract for a year for one PC
The price you list should be $239 but since its not you did not get what you are describing.
915
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Posted February 25th, 2013 07:00
This is not a scam. I was contacted by Dell a week ago out of the clear blue and not comfortable installing the software. I thought it may be a scam. I than called Dell back and found out it was legit and had them install the software on my PC.
915
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Posted February 25th, 2013 12:00
gary64,
But it doesn't do you any good if it keeps crashing the computer.
Did you contact the 1-877-790-3355 number to find out why it's crashing your computer?
Rick
915
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Posted February 25th, 2013 15:00
I un-installed the program----My pc was working fine before they called me from Dell and now working fine after I un=installed it. I'm just angry and annoyed that they put out this crap without testing it completely
gary64
5 Posts
915
0
Posted February 25th, 2013 06:00
I paid $130 for the 3 incident contract until 10/13
They told me this new service was free to install and cost would be $140 for unlimited contract for a year for one PC