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Problems with integrated webcam
Hey everyone,
I have recently been experiencing difficulties with my Dell Inspiron 15R 5520 integrated webcams. I am currently using W8. The webcam is working irregularly, sometimes working and sometimes not. On the camera app it says "There is a problem with the camera".
It was working recently, then I restarted (I think) and it doesnt work anymore. This has happened a few times now, so I am wondering if anyone can help me fix it permanently. In order to fix it I entered device manager and uninstalled the webcam and restarted. However, this only works SOMETIMES, which makes it confusing.
Thanks for your help!
PudgyOne
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Posted March 1st, 2014 20:00
1Cawk,
Did you recently install/reinstall the operating system? If yes, did you install the Dell System Software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct
Windows 7/8 is supposed to provide the webcam drivers for most Dell computers. If you system needs webcam drivers, go to Drivers & Downloads enter your service tag, then select your operating system. If your system needs webcam drivers, they'll be listed under Input.
(Windows 8)How to make the webcam work with help from this youtube. You have to open the Camera app first, and then click Settings on the charm bar to see where you can give the app permission to use the webcam.
Try reading...
Troubleshooting the Dell Webcam and Dell Webcam Central Software
You can try this file, also known as Dell Webcam Central.
Create a new unrestricted user account and try the webcam. Did the webcam work?
If yes, log out and log back in to your account and try the webcam. Did the webcam work?
If no, then the webcam became detached from the motherboard, usually near the webcam
Rick