After spending countless days and hours with del tech support, I still had a dysfunctional laptop, even though it was sent back and forth to their "experts",I was told I needed a new battery, so I ordered one. Now they finally gave up and sent a refurbished one,I have a new battery which won't fit into the "new" laptop. Of course it's past their return policy time but I had numerous problems with the laptop, so basically I was sold a battery I didn't need!!! All I was askng for was to give me credit if I send it back. I got the same return policy over the phone, Sorry Charlie, it's past the time and the on-site just refers you back to see their policy, after typing in my message and trying to submit it. I even had suggested to one of the managers, that perhaps they could save some money by sending the little four screws with the hard drive(dysfunctional-of course), instead of sending it separate by fed express/overnight and I already had 2 boxes that the laptop was sent to me (back&forth/tech support). No,they sent me another box by fed express to sent back my dysfunctional laptop in. Guess what? I had to use one of the boxes I had because the one they sent didn't fit the laptop.