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ShwetaDabhi
4 Posts
0
32044
March 2nd, 2014 23:00
Smart extended self test failed
Hard drive test for my system: inspiron 3521 ends with an error with the message Failed. I have attached a screenshot of the log file output showing SMART Extended Self Test: Failed.
985
0
Posted March 3rd, 2014 06:00
Hi ShwetaDabhi,
I work for the Dell Social Media Team. I understand you're having an issues with the system hard drive. Please send me a private message with the computer's service tag and I'll see what we're able to do.
To send a private message, click on my user name and select "start conversation".
Thanks.VJ985
0
Posted March 5th, 2014 04:00
See above - you need a new hard drive.
985
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Posted March 5th, 2014 04:00
My Laptop is in warranty period. I want to replace my drive ASAP.
What should I do now?
Thanks in advance.
985
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Posted March 5th, 2014 04:00
Call Dell with the exact error message - they will replace the drive.
985
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Posted March 5th, 2014 04:00
Thank you for reply.
I run dell diagnostic.
It ends with an error message:
Error code: 2000-0142
Validation 96362
Msg Hard drive 0-S/N W0V7QZAK, Long Self Test Unsuccessful.
985
0
Posted March 19th, 2014 06:00
My problem is solved!!!
Thanks for the help.
Happy with Dell quick support...:)
ejn63
11 Legend
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87469 Posts
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321256 Points
985
0
Posted March 3rd, 2014 05:00
Run the Dell diagnostics to confirm the failure - F12 at powerup. If you see a failure there and are under warranty, call Dell with the error and they'll replace the drive.
If you're out of warranty, you will need a new, 2.5" 9.5 or 7 mm SATA notebook drive.