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System Exchange Im confused
i have a inspiron 8600 i have had nothing but problems sense i have gotten the thing and so after calling them and complaning, because a tech support lady had me take out my opr. system and them she told me she had to go her shift was over, and thank you for choosing dell!!! click .. and when i spoke with some one to reminstall it it left me with 2 opr systems AAHhh that one of 22 things not kidding!! that wrong..but they said that they would do a system exchange for a newer model sense they didnt make mine any more,and the guy could not tell me what kind! but it would take up to 15 days to get a proved. so the tech mangt i spoke with said that he took care of all of the mess and he emailed the dispatch to get going on it, and i asked him to email me somthing so i had a statement saying that what they were doing.He said ok well i never got one from him and when i called back to find out something (the same day to see) the person said that there was nothing in the log stating that there was a system exchange said anywhere in that days log.... also siad that dell dont do system exchanges. and that it was a miss understanding my part... so i guess i kinda dont trust anyone from dell after being lied to so many times does anyone think i have something to worrie about? or do anythink he for got to log it in...thanks for the help if anyone can help me!!! payton
- Dont worry.. I own a Inspiron 5150, and I have been plagued with hard drive problems ever since I replaced the first one. Every time my computer drops a hard drive they send me a refurbished one, and mind you I have a 4 year complete coverage and extended warranty package. Now my system has permanently crashed with loss sectors on the hard drive and the ram chips are finally going out, and I have been on hold waiting for tech support for hours now. Dell doesn't do system exchanges.. They either repair whats broken or send refurbished replacement parts that are total junk. This is seriously the last Dell piece of junk I am ever buying.
- well dell does have to do exchanges i have read these forums and they have done them for other people..and it was a tech mangt. person who order the exchange he said it can not be fixed the were too many wireing problems andkey board dont work lights dont work sound dont work. right now im using my Apple computer because my dell dont work and its the last dell im buying too... unless they can restore my faith. ha ha ha
- Dell does do system exchanges.. it sounds like you talked to some bad apples in the tech support department. Your best bet is to call back and hope to talk to a good technician. Also, is it getting too hot to touch or burning you? If it is the system may be dangerous to use and be a reason for an exchange.
Message Edited by Noxo on 04-18-2007 09:52 PM LtCol.Alvarado
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Posted April 20th, 2007 00:00
Heat problems can be caused by "going bad" processors that have to work overtime to properly work and causes extra heat, OR, you need a replacement heatsink, the fans attached to them that get rid of the heat generally die out (fans like many other components including HD's have RPM lifespans), sooner then any other component may I point out, maybe the fan is slower then when you bought the system (dieing) and its no longer doing its job at ridding heat from the system... DELL DOES DO SYSTEM EXCHANGES, but only after a tech has been out to your house and replaced all the parts believed to cause the problem your having... So keep nagging them, have them send a tech, and make sure the tech keeps at it (ordering parts etc) until he fixes the problem, if he deems he can't, he may request a replacement, at which time you are more likely of receiving one..LtCol.Alvarado
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Posted April 21st, 2007 15:00
Did you request a tech come out and replace necessary components to fix the heat problem?- yes i did but she would not be quiet, and she said that thell have somne one call me back i told them i am tired of calling me back i want it fixed she said something about a system exchange but a refurbished on the same kind i said NO i want a new one, then i told her to send someone out and thats when she said some one will be calling me so like i said im confused!!!
dallascowboyswo
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Posted April 18th, 2007 04:00
Intel Core 2 Duo processor T7200 (4MB/2.00GHz/667MHz)
15.4 Inch UltraSharp TrueLife Wide-screen WSXGA+
1GB, DDR2, 533MHz 2 Dimm
256MB ATI MOBILITY RADEON X1400
120GB 5400RPM SATA Hard Drive
8X DVD+/-RW Philips Drive
Intel PRO/Wireless 3945 802.11a/g Mini Card (54Mbps)
Dell Wireless 355 Bluetooth Module (2.0 + EDR)
Windows XP Pro SP2
Bios A08
pur. Sept. 7 2006
WRT54G Linksys router v3.1 (DD-WRT v23 SP2 std)
ZoneAlarm Pro v 6.5.737.000
Kaspersky AntiVirus v 6.0.2.614