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westsam

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westsam

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April 5th, 2006 13:00

USB Devices no longer work.

When I plug my portable MP-3 player, 3.5 floppy drive, or jump drive into the usb ports and try to access the data I get a "this disc is not formatted would you like to format it?" When you try to format these devices it say's "windows unable to format this disc".  I have used these devices on this laptop many times for over a year, the usb ports are ok because the printer works fine in every one.  I have tried all of the help screens to solve this problem but the devices are working normally.  What happened? and how can I keep this from happening again?  I have used the restore feature to put the defaults back to an earlier time when it would read these devices but it is still the same.  These devices would allow me access as soon as I plugged them in without having to load drivers or anything (plug n’ play).
 
O.K.! Now I think I've tried everything.  Did I mention the laptop recognizes these devices, that they work fine on my desktop machine, and that the USB ports all function fine with a mouse or printer (not memory storage devices).  The help screens don't address the problem.

Message Edited by westsam on 04-21-200611:27 AM

  • CheshKat

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    Posted April 13th, 2006 19:00

    Go into the device manager and uninstall the USB Root Hub.  Reboot if prompted.  Then (in the device manager) tell it to search for new hardware.  It should find the USB Root Hub and reinstall the drivers.  If that doesn't work there's either something wrong with the devices you are plugging into the machine or the USB controller is damaged.
  • westsam

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    Posted April 17th, 2006 13:00

    Thank You I Will Try That Tonight!!!
  • djb35

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    Posted April 28th, 2006 01:00

    Did this work???
  • westsam

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    Posted April 28th, 2006 12:00

    Negative! It is not the device/s, it is not the USB ports or power.
  • CheshKat

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    Posted April 28th, 2006 12:00

    Try flashing the BIOS and updating all of the "Dell" drivers...like the Chipset.  Once everything is up to date run Windows update.  This way you rule out the possibility of outdated drivers. 
     
    If it still isn't working a file or two or three might have been corrupted in the OS itself.  Try formating and start from scratch.
     
    If the ports (physical) are fine it's got to be a software problem.
  • ericschwarz

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    Posted July 4th, 2006 15:00

    How do I "flash the BIOS"?