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kstate.1980

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18 years ago

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May 6th, 2008 17:00

Warrany Question

Currently have a Dell Inspiron laptop have been very disappointed with the durability of the ac adaptor (they break either at the brick or the at the laptop connection).  A quick search of reviews on the Dell website indicates that I am not alone.  In addition, I have several acquaintances that have had similar issues.

 

My son is going to purchase a laptop for college next.  The ac adaptor aside I still believe that Dell is the best computer product available.  The XPS laptop seems to provide all of the options that he wants.  So, is the ac adaptor covered under the 3 ½ year in home warranty that Dell offers for the XPS?  Is the adaptor on the XPS the same that is bundled with the Inspiron laptop?

  • Larksp

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    Posted May 6th, 2008 18:00

    i had made a post just before this the answer to it seems to be yes. i went for the xps m170 for about £2000 to £3000 had the mobo replaced 2 times now and the powerjack has gone an its out side warranty its only 2 years old and i would have to pay for the fix.

     

    2 years and needs 3 motherboards 1 witch i would have to pay for at that price well its a crime

     

    yet i have even got 7/8 ppl to buy dells for them as i liked them or did

  • Larksp

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    Posted May 6th, 2008 19:00

    so basically that means, i think. that's means they know about its bad design and don't want to pay to fix it. im sure they can be broke by miss use.

     

     

    but i have never used my laptop as a portable stays on a table in my room. and because the mobo was replaced 2 times it means...... it has broken in about 6 months but out of warranty because it was brought before then just the motherboard is younger

     

    other brand laptops cost £300 to £800 i have lasted me 5/6 years at a time with out these problems.

     

    me just being unlucky maybe 

  • dgkpcon

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    Posted May 6th, 2008 19:00

    The AC adapter is only warranted for 1 year along with the battery.This item is a consumable product and not covered for the entire 3 1/2 year warranty.
  • dgkpcon

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    Posted May 8th, 2008 02:00

    nimtech,

     

    sorry,my fault,i thought the battery and adapter were 1 year warranty.

  • NimTech

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    Posted May 8th, 2008 02:00

    dgkpcon, That is not correct. I am a Dell Computer technition here in Utah, and Warrenty for the US, On notebooks, EVERYTHING is covered for the warrenty of the computer except the battery. wich is 1 year. AC adapters are included in the 3 year warrenty. 
  • NimTech

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    Posted May 8th, 2008 02:00

    sok, but you are right about the battery, 1 year from manufacturing date. No matter how long you computer Warranty is.

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    Posted May 28th, 2014 10:00

    well ive just talked to dell support, i have a 2 year warranty and im 18 months into it and they refuse to replace the adapter as its mechanical damage?? the wire on both ends are basically worn and showing the internal wires.