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md_alomgir
19 Posts
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4707
March 18th, 2013 10:00
Windows Stop responding !!!
Hello Dell!!!
todayi am writing because i got a problem with my laptop l401x. I have cleaned installed windows 8 in my laptop and all the driver installed. It work perfectly. But the problem is that sometime windows is freezes. I have scanned hardware test and it pas all the result. This problem occur twice in 10 days while i am working on google chrome which has been downloaded from filehippo.com. So please help. This problem never arises before. alt+ctrl+dell also not work while it freezes. I have scanned hardware & software with Dell support center pc check up an it passes all the test. So please help .........
DELL-Chinmay S
6 Operator
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1819 Posts
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Posted March 18th, 2013 20:00
Hi md_alomgir,
There might be some application running in the backend causing this issue. You may perform a clean boot and check the start up programs and services. For more information on this, you can refer to link: http://bit.ly/Vi0QXe
Another step you may try using your computer in 'Safe Mode with Networking' and see if the issue still persists. Steps to access ‘Safe mode with Networking’:
To boot the system in safe mode with networking on Windows 8
Press the Win+R key combination and type msconfig in the run box and hit enter.
Switch over to the boot tab, and click on the Safe Boot check box.
You also need to choose the type of Safe Boot option as "Network"
The Active Directory option pertains to restoring a server that is a Domain Controller for your network. Once you have chosen your option click the ok button and restart your machine.
You PC will be booted into Safe Mode automatically.
If you restart you PC you will just keep getting booted into Safe Mode, to stop this open msconfig again and uncheck the Safe Boot option, then hit the ok button. Check if the issue persists there.
Please share the findings.