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XPS 13 Battery Not Present Issue
My XPS 13 9343 which I purchased in September 2015 just started showed that I have no battery present. I haven't dropped it and I take good care of the battery. There were no signs of the battery acting up. Now I have to be plugged in for the laptop to work and as soon as I unplug my charger it dies instantly. Randomly the light that shows it is charging and the front of my computer goes on and the computer will charge but it doesn't charge for more then ten seconds and I can't seem to find a way to keep it charging even if I don't move it once it starts changing. Any help is appreciated.
I don't have another Dell charger that I can try using. Battery health in the BIOS says that there is no battery plugged in. I couldn't find how to check adapter status but it appears to be in good condition. The charging port looks normal and it isn't wobbly.
DELL-Hemalatha
6 Operator
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2787 Posts
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Posted April 9th, 2016 23:00
Hello Nice to hear from you.
What does the charger status show in windows at taskbar? Does it say plugged in charging or plugged in not charging?
Go to BIOS by tapping on f2 and on the left side panel expand General , then select battery information.
Let us know what is the status of battery and ac adapter in this window.
Await your response.
DELL-Rishi
6 Operator
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2035 Posts
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Posted May 11th, 2016 01:00
Hi Keon,
We see that a service call was booked and the service seems to be complete now.
Could you kindly confirm if the issue has been resolved?
Keep us updated, so we could close the case.
DELL-Hemalatha
6 Operator
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2787 Posts
2078
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Posted April 8th, 2016 03:00
Hi Keon_C
Thanks for writing to us. .
Please let us know if you tried a another charger??
Also what is the status of battery health in windows and adapter status in BIOS??
Tap on f2 to go into bios and check for adapter status.
Is the charging port on the laptop intact or wobbly??
Await your response.
Do PM us your tag# by clicking on my name in blue and then select send a private message .
Await your response.